Casella Waste Systems, Inc.Reviews of casella.com

I wish I could leave 0 Casella is terrible. And very very sketchy don't trust them. They raised the price of my service by 50% without letting me know and when I told them I was willing the pay the agreed upon price they said nope you owe the new amount. I am filling a claim with BBB because based on other reviews I've read and how awful customer service was with me I think something should be done.

Casella driver spilled neighbors trash while having problems operating can dump/grab. Trash can flipped over and spilled trash all over neighbors yard. Driver gets out pissed off grumbling puts cans in different location next to the street where its more level, dumps the cans and leaves trash he previously spilled all over the ground. 2days later I am forced to pick the trash out of my bushes. April 17th when I see driver return a couple weeks later I approach and explain what happened. I asked for what I said to be passed along if it wasn't him personally. Stating in the future I will not pick up their spilled garbage again. I'll call instead have authorities document it and bill Casella for the removal. Driver instantly goes off screaming and hollering telling me not to talk to him says "I have no right to approach him". So I called office and reported. Casella hired a rude mouthy idiot and they needed to know this is who is representing their garbage collection business. After calling I'm not so sure anyone at Casella is customer service oriented. The next time I'll document everything with local authorities and show them the video of the sort of 3rd rate service quality in our neighborhood. Hard to believe Casella would hire morons with no customer service skills. In the future instead of just a friendly "Oh hey you spilled..." which would be much simpler. I'll send them evidence of the trash and charge them to have someone come remove it, seeing how that when approached just to make driver aware of what happened in the past and to curb future issues the ignorant driver starts acting like an psycho. Just seemed the driver could have used some class and manners instead of trying to act tough about it and yell at me. Espicially when I ask them to not be messy and if they do to just clean it up not drive away and leave their messes. Driver stated it wasnt him ...but given his low level of respect when speaking I'd have to believe he's the one who spilled it given his instant reaction when notified of what I would do in the future if it happens again. Accidents happen it's what Casella does after that matters. Never had this issue when it was T.T.T. they were respectful and made an effort and it was appreciated. Casella ....no effort just drove away like a dirty litter bug would.

I wouldn't even give them one star. This company is horrible, pick up who and when they feel like it. I have had so many issues - today, garbage was picked up through my whole neighborhood EXCEPT mine (this isn't the first time). Just because I live at the end of the street, you can't tell me you don't see the bright colored bin! Some days they just miss our neighborhood altogether.

Everything I've read is 100% the truth about this outfit. DO NOT do business with them. Whatever the situation is it's your fault and you'll be billed for it. The day they go bankrupt, the world will be a better palce.

I would give a zero if I could this company is awful. they took my containers, never replaced them. They expect me to put it on the ground, so the animals can get in to the garbage, and in addition when the garbage man comes to pick up my garbage, he jumps out of his truck, swearing and waving his arms like I did something wrong. That is when he decides to come and pick up the garbage customer service is absolutely horrific do not get this company. Pay the extra money and get a better company.

Our HOA contracted them for our neighborhood trash pick up but they are habitually either delaying pick ups or missing them altogether. After missing the scheduled Fri pick up, they came through Sat to some houses but not everyone. Now everyone missed will either have to bring trash back inside or risk the wildlife dispersing the trash throughout the neighborhood. I tried calling Casella but their customer service is only available M-F.

Been waiting four days for them to come pick up my trash I been calling several times a day with no resolution horrible service they was so quick to take my payment but yet still no service

Casella has a weight limit on garbage put out in cans, which is 40 pounds. They won't leave a note on your can stating this. I found this out by calling multiple times. I find this lack of communication quite rude.