Provides non-hazardous waste collection, transfer, disposal and recycling services in Vermont, New Hampshire, Maine, Massachusetts, upstate New York and northern Pennsylvania. (Nasdaq: CWST).
Casella Waste Systems, Inc. (casella.com) has 74 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingWaste Management · Berlin, Connecticut
Excellent
Waste Management · Belfair, Washington
Excellent
Waste Management · Frederick, Maryland
Excellent
Waste Management · Atlanta, Georgia
Excellent
74 approved reviews, newest moderated first
Yahweh R.
The worst of the worst. Incompetence personified. Ineptitude at the apex. The dumbest customer service. Canceled 6 months ago. Still getting bills. Can’t get a live person. Takes weeks for an email response. So so disgusting. Plus missed pickups every other week
RWF
Most unprofessional run company and they could care less. When LMR was still around they were top. I have since switched to another company and to hell with the multi billion dollar casella shit show. Do yourself a huge favor and stay away from them.
Lauren S.
Horrible customer service Never a direct answer or help Hold times are ridiculous Trash pickup could be better Missed pick ups No trash cans for over 3 weeks and nobody has answers on new ones being delivered , no help or support Go else where
Lisa L.
Casella makes every other trash collector look phenomenal! I always had to call to ensure they didn’t forget me. They broke a trash can but I had to report it. It took 5 weeks to get a new one, and that is only because I spoke to a supervisor. Everyone else just blows smoke. Now they are claiming I did not pay my bill. They got a new billing system, and can’t find previous payments. Due to their dumbfounding ineptness and stupidity my trash gets to rot in their containers for probably another week, as they told me it would be picked up as soon as possible. More lies. Go anywhere else. I am.
Carla
We have been with them from the beginning… They are horrible I literally would call every tues to see if they got my trash. Took trash out every Mon evening for 6 weeks never late on payment and couldn’t get my trash picked up..So incompetent that they didn’t even know why the driver didn’t pick it up. I had them pull up Google Maps to show my home.. they brought new trash cans and said that would help..Another joke husband cancelled last Tue .. we are now with EVERGREEN they came yesterday 7 am recycling and 7 :10 trash 9:00 am for new trash even cheaper than Casella and recycling is every week Casella every other.. and they still have not picked up there trash can’s … THEY ARE HORRIBLE AND WILL REMAIN HORRIBLE AND WON’T EVEN ACKNOWLEDGE RESPONSIBILITY!!!!!!! NEVER EVER WOULD I RECOMMEND THEM!!!!
Scott M.
The service is excellent. The drivers have never missed a pickup day and always replace the containers neatly and just as I left them. Billing is another story - over the past two years, the U.S. cost of living has risen approximately 5% - Casella's monthly fees have risen 23.5% since I started with them two years ago. While fees to Casella have risen, they need to restructure internally rather than bleed customers dry!
Rick
Picked up the trash but missed the recycling. I called the main office they let me know they’d be by the next day to take care of it. They were a no show,no call I’m a senior and it’s a challenge for me to put the recycling out and back twice without results Thanks
Terese B.
Absolutely horrible service! Pay over 50 bucks a month, now the fourth time in less than 2 months that no pick up with NO excuse other than "huh, sorry"