Casella Waste Systems, Inc.Reviews of casella.com

I needed a piece of furniture removed. They told me it would cost $200 to remove the piece of furniture. I asked if I could pay an extra $10 a month in addition to my normal bill to cover the cost. They said no problem. 4 months later and they shut off my service and are demanding I pay the full amount due. I am on a fixed income and do not have any leeway. They don't care. They also like to send out " guilt letters" which show their budget and how you not paying your bill is hurting their company. They can shove those letters and games. They will not work with you at all. With them it is all or nothing.

The last, ridiculous cost increase drove me to change companies in January. I called them 4 times, today included, asking them to pick up their bins. Same answer as always "we'll be there next week". It's been 3 months. Now the rep tells me there's notes stating they were not out for pick up. BS! They have been out by my garage and visible from the road for months! I told the rep if they don't pick up by April 30th, on May first I will consider them abandoned and dispose of them. Her reply? If you do, we'll charge you for them! That has been the attitude all along. THE CUSTOMER IS ALWAYS AT FAULT, not their lazy, inconsiderate drivers. Stay away from this company