Casella Waste Systems, Inc.Reviews of casella.com

Pricing has went up tremendously in a year. From around $108 to $144 for no real reason. Do not recommend!!!

I had been getting trash and recyclables picked up by Casella Waste Systems, Inc. I received no pickup in June. I received a billing notice on June 8, 2026. I called the company and canceled my service. On June 9, 2026, Casella deducted payment from my bank account. I called to complain and asked for a refund. The customer representative confirmed there had been no trash pickup. The trash containers were picked up from my house within a few days of cancellation by a box truck, not a waste collection truck. I did not receive a refund. On September 8, 2026, Casella deducted money from my bank account. I called and complained and asked about the previous refund with no resolution. On October 9, 2026, I spoke with another representative. I was told that they would be issuing me a partial refund, but not the full amount that was due me. They said if there was any trash in the can they picked up, I was being charged for service in June. That trash had been in the can since May as there had been no pickup in June. Also, I had to place a block on my bank account, to keep Casella from any future deductions, at a cost of $30.00 Currently, I am waiting for my partial refund to be credited to my bank account as the representative has claimed. I believe that I am being charged for service I did not receive and would like that money refunded.

This is the worst company I've ever done business with. They acquired Seyrek Disposal in Rochester New York about a year ago and completely destroyed the company. The customer service went to disservice, they changed services without notifying us, and they literally doubled our pricing without notification. Avoid them at all costs. Their shareholders should be ashamed.

This company does not care about the customer. They have been telling me that they will pick up their empty trashcans that have been sitting on the curb "in 3 - 5 business days" for the PAST 5 WEEKS. If they don't come to pick up empty trash cans, I can't imagine how long it would take to pick up full trash cans. Whatever money you think you would be saving by using their services, it is not worth the headache. DO NOT USE THEIR SERVICES if you value your property and sanity.

Do not use this company by any means! Within three months of them, buying out taylor garbage, I started seeing thirty dollar and fifty dollar charges on my bill. When I called and questioned them and told them, I was going to report them, they came back, stating they did not know what the charges were. And they would credit them off. Another way that they are robbing. Customers is if you pay on the payment portal. The due date on the payment portal is actually two weeks past. Your actual due date. They do that because they know that's the first date you're gonna see. And by the time you submit your payment, it will be late. And then you will have late charges. Stay away from this company by any means! Total thieves! There is a reason that they only have one star.

Casella absolutely sucks. I would never sign up with them but our town waste systems changed and I was automatically put on Casella. I had them in the past and it was a nightmare. I experienced double billing, unable to reach customer service by phone and there's no email address and when you call you can't get hold of anybody. I tried to deactivate my account online and it wouldn't go through unless I took five other steps first. They are a scam designed to take advantage of people. It is so unfortunate that some businesses are out to grab customers money and that's it. Stay away from them.

I've had multiple issues with Casella. I am actually canceling their service today!! Not only have they failed to pick up my trash many many times (when the bills is paid in full), they have thrown the trash can in the middle of my driveway or the middle of the road, they have left my trash can half full multiple times on top of today. Today, I paid my bill in full, my trash can goes in the SAME SPOT for 4 years now. Even have dead grass in that area which is next to the basketball hoop, they said they couldn't get it because it was going to damage their truck or the hoop if they did. Yet that's where it has ALWAYS gone. Sometimes my Husband puts it on the other side, but it still get picked up. What kind of excuse is that?? Casella is horrible for trash and horrible for fixing issues. They expect us to pay when they keep increasing the bill without notice, but they can still provide crap for service? Anything is better than using this joke of a company. No wonder others are starting to take over our area. I will be going with someone else. Absolutely absurd service and excuses!! Casella is the definition of a garbage company. No wonder.

Ordered and paid for service. Paid extra for extra cans. Was told cans would arrive within one week. Over a week later, did not receive the quantity of cans I paid for and was told that the extra cans would not be delivered until the following week. There was no give in correcting the mistake. Customer service is atrocious.