Casella Waste Systems, Inc.Reviews of casella.com

Casella has to be the most inconsistent trash service known to man. Since they have started with our weekly trash service they have missed my house about once a month. Some weeks it recycling that doesn't come on the day scheduled, some weeks its the trash, other weeks its the yard waste. I can see when they first got the contract maybe figuring out the routes had some challenges but after a year or two there's no more excuses, I would have given no stars but thats not an option. Nothing like bringing the trash out to the end of the driveway just to bring it back into my garage so animals dont get at it three days in a row. Thanks again Casella

Casella is awful. Don’t empty dumpsters when they are suppose to and still charge you for it! I cancelled my service and scheduled to have the dumpster picked up 1/30/26, but they came a week early (never did that emptying the dumpster) and I didn’t know they were coming. They bought Pinard, who I liked, and Casella prices keep going up. Save lots of money and use Win waste.

Terrible customer service-extremely rude and unapologetic. Bulk pick-up is a pain to schedule and expensive (even though they say it is free, almost nothing qualifies for free). Their recycling policy is extremely detailed and they just leave items on the curb. If they miss a pick-up due to weather they just don't come for another whole week. Overall not worth the hassle to deal with this company-they do not value their customers at all.

This company is the absolute worst! They constantly skip our recycling pickup, weeks and weeks in a row. They have zero communication. What is even the point of having a recycle pickup. -100/10 Do Not Recommend! Do better PA!

I would give zero stars if I could. Please take your time and avoid this company. The trash pick up is horrible. I have been fighting with them to pick up a can for a month now. I’m so glad I switched to somebody else, but they still will not come out and pick up the empty container that’s on my property. They missed pickups, the lack of communication, is just horrible.

They missed our pick up, again. Waited on hold for 45 mins before giving up. We never had any problems with LMR for 20 years. Pulling our account.

How many times do I have to cancel this terrible company? They keep buying out the other garbage disposal companies and we keep getting stuck with them. They decide randomly when to pick up your garbage. They tell you they will come. They never come. Don’t waste your time or take a chance on them. So bad.

Have been a customer of theirs since 1996. Recently realized that Casella has been over billing me for years due to an error on their end. When the discrepancy was brought to their attention they didn't care and would not refund or set the price to what it should be. In the process of getting a new company for my garbage collection