CASAINCMM CASA is an online home improvement and decor brand with a large focus on bathroom products and kitchen products. Consumers can purchase our products through a variety of retailers, such as Home Depot, Lowe's, Amazon, and on our website. Since 2019, our mission has been to provide customers with a range of top-quality, certified products they can rely on at an affordable price.
CASAINC (casainc.com) has 546 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Claim this listingFurniture Stores · Belmont, Massachusetts
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Furniture Stores · Lunenburg, Massachusetts
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Furniture Stores · Canton, Massachusetts
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Furniture Stores · Worcester, Massachusetts
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546 approved reviews, newest moderated first
Jess
I called CASAINC and Diane was able to take my information and questions. She was able to call me back. She was able to find the side splash to match the top I bought online. Diane made it easy she sent me pictures and links to purchase. She followed our order and reached out to make sure it was perfect!!! Customer service was excellent!!!! Thank you Diane
Vera
I was on a time crunch for a project and discovered that a part for the shower door was missing. I called the manufacturer and was connected with Dianne. The level of service she provided was amazing. Once it was confirmed that the part was in stock she made she it was overnights so that there was zero interruption in my project. Because of her, I will continue to do business with CasaInc.
Response from CASAINCOct 16, 2025
Dear Valued Customer, Thank you for taking the time to share your experience with us! We're thrilled to hear that Dianne was able to provide such exceptional support and ensure your missing shower door part arrived overnight, keeping your project on track. It's wonderful to know that her prompt and attentive service made a positive impact, and we truly appreciate your trust in CasaInc. We look forward to continuing to serve you on future projects and providing the same level of care and support. If there's ever anything more we can do, please don't hesitate to reach out. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)
Anthony T.
Decided to order a 15’ umbrella from the company after reading several reviews. I’ve had it since 2023. No issues, but in the Inland Empire (Ca) heat it has held up pretty well. The fabric is resilient but recently torn. I reached out to the company and Jennifer provided outstanding service. Will order another one.
Melinda Z.
I order a shower faucet and the plumber lost the tiny parts that go in the shower handles I called customer service and they went above and beyond and found them really great customer service thanks again
Edelin V.
Love that this faucet comes with light and sensor is sensitive as well. After a year though the sensor to stop the water from running just stopped working even if I changed the batteries. Am not sure if the instructions include how to turn it manually for whatever reasons. Too bad I lost the manual but overall I really really like it. Customer service is quick to reply and help with the issues. And am happy.
G Gallo I.
Ordered a shower door and was unfortunately missing pieces. Diane from the team really helped get everything done quickly and efficiently so I could install the door for my customer.
Irene
I purchased the Casainc Polished Chrome 3-Function Built-in Shower System from rona.ca about a year and a half ago. Overall, I liked the product and enjoyed using it. However, I noticed a very loud noise when using the bathtub spout. Later, I discovered that the aerator was missing. I contacted Casainc's customer service, and the next day, I received a reply from Camellia. She asked for some additional details, and shortly after, my issue was resolved. The only thing left is to install the replacement part in my bathroom. Thank you for the excellent service!
Response from CASAINCOct 16, 2025
Dear Valued Customer, Thank you for taking the time to share your experience with us! We're glad to hear that you've been enjoying your Casainc Polished Chrome 3-Function Built-in Shower System overall. We apologize for the inconvenience caused by the missing aerator, but we're pleased that Camellia was able to respond quickly, gather the details, and help resolve the issue. We hope the installation of the replacement part goes smoothly and that you continue to enjoy your shower system for years to come. Your feedback on our service is greatly appreciated and motivates us to keep providing prompt support. If there's ever anything more we can do, please don't hesitate to reach out. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)
Hank F.
They are a great company, they stand behind their product