CASAINCReviews of casainc.com

Response from CASAINCJul 21, 2026

Dear Kadosh Flooring, Thanks for your purchase from CASAINC. We sincerely apologize for any inconvenience that might have been caused. We feel terribly sorry that the products you ordered are temporarily sold out. Please kindly understand that we maintain large amount of orders everyday and the inventory will change depending on real-time status. We prefer communication to resolve problem. According to our records, we have credited one of the payments back to your account. For another order, please simply contact our customer care for further solution. We truly appreciate your patience and understanding. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)

Response from CASAINCApr 23, 2026

Dear Valued Customer, Thank you very much for sharing your experience. We sincerely apologize for the frustration and inconvenience this situation has caused. We are truly sorry to hear that your outdoor umbrella did not meet your expectations and began showing wear after a few years of use. This is not the experience we want any of our customers to have, especially when you chose our product expecting long-term durability. We want to assure you that we take product quality concerns very seriously. Your feedback has been shared with our product team for review and improvement. At the same time, we would like the opportunity to better understand your situation and see how we can assist you further. To help resolve this promptly, please contact our customer service representatives ([email protected]) and reach out to discuss possible solutions. We truly appreciate your patience and understanding, and we hope to have the opportunity to restore your confidence in our products. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)

Response from CASAINCMar 5, 2026

Dear Valued Customer, Thank you very much for sharing your experience. We sincerely apologize for the frustration and inconvenience this situation has caused. We want to assure you that we have received all of your emails and have replied to each one. It’s possible that our responses were blocked or filtered into your spam/junk folder, which we deeply regret for causing this experience. To resolve this promptly, we have arranged for one of our customer service representatives to contact you directly by phone and discuss a solution for your shower system. Our goal is to make this right as quickly as possible. We truly appreciate your patience and understanding. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)

Response from CASAINCJan 27, 2026

Dear Valued Customer, Thank you very much for taking the time to share your experience with us. We truly appreciate your feedback and your patience throughout this process. We have already confirmed with our customer service team that the missing drain stopper was arranged for reshipment, and we sincerely appreciate your understanding and cooperation during the communication process. Our team also noted that your attitude was always kind and courteous, which we are very grateful for. We’re truly sorry that the delay resulted in you missing the return window and caused you inconvenience. This is certainly not the experience we want any customer to have, and your feedback is extremely valuable for helping us improve our service and response time going forward. If there are any other unresolved issues or anything else we can assist you with, please don’t hesitate to let us know. We are always here to help and support you. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)

Response from CASAINCDec 23, 2025

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and inconvenience this situation caused you, especially given that the smart toilet was brand new and intended for your customer. We understand how disappointing it must have been to discover the issue with the seat bolt retaining slot upon opening the package. This is certainly not the experience we aim to provide, and we’re very sorry for any trouble this caused during your installation process. We’re glad to confirm that you have accepted our compensation solution, and we truly appreciate your patience and understanding as we worked through this matter together. Your feedback has been shared internally to help us further review our quality control and warranty handling processes. If there is anything else you are not fully satisfied with, or if you need any additional assistance in the future, please don’t hesitate to contact our customer service team for confirmation and support. We’re always here to help. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)

Response from CASAINCNov 17, 2025

Dear Valued Customer, Thank you for sharing your feedback with us, and we’re truly sorry for the frustration this experience has caused. We understand how disappointing it must feel to reach out several times without seeing a response, especially when you're trying to install a premium shower system. After checking with our support team, we can confirm that they did reply to your emails and provided the installation details, including the labeled directions and guidance for the valve orientation. It's possible the messages may have been filtered into your spam or junk folder, and we sincerely apologize if this caused any inconvenience. To ensure you receive the help you need, we’ve already notified our customer service team to reach out to you again with the installation instructions and any additional support required. We truly appreciate you bringing this to our attention, and we're committed to making the installation process as smooth as possible for you. Please feel free to contact us anytime if there’s anything more we can do. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)

Response from CASAINCOct 16, 2025

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We sincerely apologize for the mistake with your shower pan order. It appears that our warehouse team shipped the incorrect size, and we completely understand how frustrating this must be. Please know that our customer service team has already reached out to you and is assisting with the return process to ensure the issue is resolved as quickly as possible. We deeply regret the inconvenience this has caused and appreciate your patience while we work to make things right. If there's anything more we can do in the meantime, please don't hesitate to reach out, we're committed to resolving this issue. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)

Response from CASAINCMar 13, 2025

Dear Customer, Thank you for taking the time to share your feedback with us. We sincerely apologize for the negative experience you had with our product and service. This is certainly not the level of quality or care we strive to provide, and we deeply regret that we fell short of your expectations. We take your concerns very seriously and would like to make this right. Please reach out to us directly at your earliest convenience so we can address the issues you encountered and work toward a resolution. You can contact us via email at [email protected]. Your satisfaction is incredibly important to us, and we are committed to improving our products and services based on your feedback. We hope to have the opportunity to regain your trust in the future. Thank you for bringing this to our attention. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM - 8 PM EST)