CASAINCMM CASA is an online home improvement and decor brand with a large focus on bathroom products and kitchen products. Consumers can purchase our products through a variety of retailers, such as Home Depot, Lowe's, Amazon, and on our website. Since 2019, our mission has been to provide customers with a range of top-quality, certified products they can rely on at an affordable price.
CASAINC (casainc.com) has 546 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Claim this listingFurniture Stores · Belmont, Massachusetts
Excellent
Furniture Stores · Lunenburg, Massachusetts
Excellent
Furniture Stores · Canton, Massachusetts
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Furniture Stores · Worcester, Massachusetts
Excellent
546 approved reviews, newest moderated first
Leanna M.
Sent from my iPhon I purchased the CasinC brass faucet with handheld shower wand for my new soaker tub. The look and quality is very good The tub spout fills the tub quickly. I liked it so much I also purchased the matching dual shower set with rain head. It provides a very luxurious experience. I needed to replace the hand held shower wand. Customer service helped figure out what part was needed within 24 hours. I would order this manufacturer again.
Peter
Purchased a shower assembly and had some leakage around the handle/nozzle. Emailed and Thomas in support was very helpful. Sent us a replacement diverter cartridge, did not require the old one returned. We installed new cartridge and everything was great, no more leaks. Excellent customer service!
Frustrated
Your people can't read. ordered a 60x32x4inch shower pan. you sent a 51x43x5 inch shower pan. It was clear on shipping label 60x32x4inch and on box showed 48x36 inches. 8 days ago talked to customer service with no results still waiting for results. Will never buy from them again.
Response from CASAINCOct 16, 2025
Dear Valued Customer, Thank you for taking the time to share your feedback with us. We sincerely apologize for the mistake with your shower pan order. It appears that our warehouse team shipped the incorrect size, and we completely understand how frustrating this must be. Please know that our customer service team has already reached out to you and is assisting with the return process to ensure the issue is resolved as quickly as possible. We deeply regret the inconvenience this has caused and appreciate your patience while we work to make things right. If there's anything more we can do in the meantime, please don't hesitate to reach out, we're committed to resolving this issue. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)
Leonard J.
Very good quality
Michael G.
Diane was great. I explained the damaged part was my fault. I wanted to purchase the damaged part, however they replaced the entire order. I am extremely happy with my experience . Diane made sure I was happy with my experience.
Dante O.
Hi! I am overall very satisfied with the service I received! I was helped by Diane and Jane. The original product I purchased was missing the faceplate. I called in and was welcomed with friendly greeting and she got some information from me and reached out when she had a solution for me. They sent out a new plate, unfortunately it didn’t quite fit so we dove deeper in and was able to order a other plate that fit perfectly!
Response from CASAINCOct 16, 2025
Dear Valued Customer, Thank you for taking the time to share your experience with us! We're delighted to hear that Diane and Jane provided friendly and attentive support to resolve the issue with your missing faceplate. It's great that, even after the first replacement didn't fit, they were able to help you find the correct part that worked perfectly. Your satisfaction and kind feedback mean a great deal to us, and we're pleased that our team was able to make the process smooth and effective. If there's ever anything more we can do, please don't hesitate to reach out. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)
FSmith
Diane was very helpful and patient in finding the correct replacement parts for my cup rinser. Thanks so much!
Louis P.
Excellent product and service!