CASAINCMM CASA is an online home improvement and decor brand with a large focus on bathroom products and kitchen products. Consumers can purchase our products through a variety of retailers, such as Home Depot, Lowe's, Amazon, and on our website. Since 2019, our mission has been to provide customers with a range of top-quality, certified products they can rely on at an affordable price.
CASAINC (casainc.com) has 546 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Claim this listingFurniture Stores · Belmont, Massachusetts
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Showing 24 reviews with 4 stars · Clear filters
Joanne S.
We have really enjoyed our Casainc shower system since day one. Unfortunately about 5months after being installed the hose for the hand held shower began leaking at the end where the hose connects to the sprayer. Thought it might be the gasket but that was in perfect shape. It appears to be the hose itself.
Dave
CASAINC 4 Spray Patterns 9 in. Thermostatic Rain Shower Faucet Wall Mount Dual Shower Heads in Matte Black Nice looking product, fairly easy installation, for a professional. However, the shower faucet was leaking! Reached out to CasaInc., though it did take a few weeks, I got the replacement part, got it put in, the product works great now. manufacturing defects will occur, unfortunately, I was the recipient this time, but most important is the companies reaction and ability to correct the situation, which they did. Four stars because I did have to get a new part and wait for the part.
Ben P.
I purchased a Casainc shower system (CASAINC 3-Spray Patterns 11.4 in. x 7.5 in. Thermostatic Rain Shower Faucet Wall Mount Dual Shower Heads in Matte Black) in 2024 and got it installed in my bathroom. It was a fairly straightforward installation in our fiberglass shower stall, and everything worked as expected. I am a huge fan of the design/features of this shower system. One of my favorites is that you can set the desired temperature with the left knob and then easily turn either of the shower heads (the handheld or the rain shower head) on or off. The matte black is a really nice look and finish. Unfortunately, after only a few uses, the button on the handheld shower that changes the spray pattern malfunctioned, and I could no longer change the spray pattern. Luckily, Casianc's customer service was quick to reply to my email and helpfully supply me with a replacement handheld shower head part. Since then, I was disappointed to have the exact same issue happen again, after not even a full year of use since installing the first replacement part. Thankfully, Casianc continued to stand behind their product and provide me with a replacement again. Hopefully I don't have this same issue a third time in the future!
Larry
I needed to replace a hard to find shower cartridge. After ordering it through the Casa Inc website, their customer service representative called me to ensure it was the correct part. They even requested pictures to confirm. Once we were both sure, they sent the part and I installed it in a few minutes. They then followed up to see how it works.
Response from CASAINCFeb 9, 2026
Dear Valued Customer, Thank you very much for sharing your experience with us. We truly appreciate your kind feedback and are glad to hear that our team was able to assist you in finding the correct shower cartridge. Ensuring the right part before shipment is very important to us, and we’re happy our customer service representative could confirm the details with you through photos and follow-up communication. It’s great to know the installation went smoothly and that everything is working well. Your satisfaction means a lot to us, and we truly appreciate your trust and cooperation throughout the process. Feedback like yours encourages our team to continue providing careful and reliable support to every customer. If you ever need assistance in the future, please don’t hesitate to reach out. We’re always here to help. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)
Ismael
Très bon service d après vente malgré le fait que jai un problème avec la robineterie de douche mais réponse rapide pour le remplacement de celui-ci donc le tout devrais être fonctinnel!
Response from CASAINCJan 27, 2026
Bonjour, Merci beaucoup pour votre retour et pour avoir pris le temps de partager votre expérience avec nous. Nous sommes désolés d’apprendre que vous avez rencontré un problème avec la robinetterie de douche, mais nous sommes ravis de savoir que notre service après-vente a pu vous répondre rapidement et organiser le remplacement nécessaire. Nous espérons sincèrement qu’une fois la pièce remplacée, tout fonctionnera parfaitement pour vous. Si vous avez encore des questions ou si un autre point reste à résoudre, n’hésitez surtout pas à nous contacter. Nous restons à votre entière disposition pour vous accompagner. Cordialement, L’équipe support CASAINC Email : [email protected] Téléphone : +1 888-257-3857 (9h – 20h EST)
Stephanie A.
I brought a CasaInc shower faucet unit and I liked everything about it fir the most part. However, the shower hose separated from the shower head but it was still usable. It took me some time to inquire about a replacement and the warranty had ended. CasaInc is still willing to send me another shower hose for free and all I had to do was send this review. The customer service was good and Mona is amazing.
Response from CASAINCJan 19, 2026
Dear Valued Customer, Thank you very much for sharing your experience with us. We truly appreciate your kind words and your support. We’re glad to hear that you were satisfied with the overall design and performance of your CASAINC shower faucet unit. At the same time, we’re sorry to learn about the issue with the shower hose separating from the shower head, even though it remained usable. We understand how inconvenient that can be. Although the warranty period had ended, we’re pleased that our team was still able to assist you by providing a replacement shower hose at no cost. Your recognition of our customer service means a great deal to us, and we will be sure to share your compliments with Mona, she will be delighted to hear them. If you need any further assistance in the future or have additional questions, please don’t hesitate to contact our customer service team. We’re always here to help. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)
Jasmine B.
I have appreciated the responsiveness from the company. There was a time I needed a part replaced and they responded right away with care and patience considering he situation I was in. I also love the chic appearance of their products. Highly recommend!
Response from CASAINCJan 19, 2026
Dear Valued Customer, Thank you so much for taking the time to share your positive experience with us. We truly appreciate your kind feedback and recommendation. We’re delighted to hear that our team was able to assist you promptly when you needed a replacement part and that our customer service provided care and patience during that time. Knowing that our responsiveness made a difference for you means a lot to us. We’re also very happy to hear that you enjoy the chic appearance of our products. Your support and recommendation are incredibly valuable and motivate us to continue improving both our products and service. If you ever need assistance in the future, please don’t hesitate to reach out. We’re always here to help. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)
William A.
Purchased a dual head shower system for my new bath. The quality is excellent. However, the shower cartridge was missing some seals. Customer service has been very good to work with and sent out a replacement in good time. I would purchase Casainc products again.
Response from CASAINCJan 19, 2026
Dear Valued Customer, Thank you for taking the time to share your feedback with us. We truly appreciate your support and your trust in CASAINC. We’re delighted to hear that you are satisfied with the overall quality of your dual head shower system. At the same time, we’re sorry for the inconvenience caused by the missing seals in the shower cartridge. We understand how important every component is for a smooth installation. We’re glad to know that our customer service team was able to assist you promptly and provide a replacement in a timely manner. Your willingness to purchase CASAINC products again means a great deal to us and serves as great encouragement to our entire team. If you need any further assistance in the future, please don’t hesitate to contact us. We’re always here to help. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)