easyJetReviews of cars.easyjet.com

Very disappointment! We rent a car with Europe Car through Eeasyjet. Our flight arrival was scheduled at 23:10 in T2. Also, should mentioned we had 30 min delay for our flight. We called Europe Car to arrange the pick-up time and place and they advised us to CANCEL THE BOOKING as there was no way to get the car as their office closes in T1 at 23:30 and T2 at 16:30, and saying that you will receive the refund. After 2 weeks I tried to chase the refund. Europe Car said that I have to contact Easyjet as is their responsibility to give the refund. Easyjet Costumer Service provided Easyjet car rental phone number. We spoke to Mrs AYA and she was very unprofessional and didn't have any intention/willing to sort this unfortunate issue of ours. They are not responsible that we couldn't made it on time to get the car. We lost the full amount of the payment. Careful everyone as cancellation should be with Eayjet direct, and we are not sure if you will ever have any solution before 24hrs before pick up time.

AVOID AT ALL COSTS As an airline good! But the car hire stay well away.. I've never been so let down by a big company like this. They will leave you stranded at the airport or a car hire place and still take your money absolute disgrace. You need to look at the other companies that supply this service and take note on how its supposed to be done. Your ways are shocking and the way you guys make money on cancelling peoples hire and say sorry its our policy its lass than 48 hours notice. I've been heiring cars for years and have NEVER come across rubbish like this

Awful awful awful. The hire company gave our car away and left us with no car for our holiday and were not helpful at all. It is one of those car hire companies with three different names. Easyjet car hire was absolutely no help either. Wouldnt help us when we called over the phone and refused to refund our money. We are £80+ out of pocket ON TOP OF the fact that we then spent a fortune paying for taxis and hiring a new car from a different company. Awful awful awful. I would never recommend Easyjet cars to anyone.

flight cancelled but no compensation No more flights with EJ F... Easyjet

As others have already said, I'm only want to add to the list of previous complaints. I'm amazed that a company of EasyJet's standing allow this scamming company to use their brand. Don't be fooled and don't believe that EasyJet will support you - they will walk away ! They label any rental car that isn't collected within 60 mins, as a "NO SHOW", then refuse to provide you with the car, or assist with finding an alternative vehicle. 100% avoid using this company !

I'm just going to add to the list of other reviews here to say the same thing but the fact that it's a repeat should just confirm that you should avoid it! Thought I'd paid for a hire car, turns out I'd just paid £170 for a booking and unusable damage waiver insurance. The other €445 was requested at pick up. Only other option was a €1000 'hold' on funds in my bank account 'pending review after the return of the car' so basically at risk if anything at all went wrong. Total scam and we will never use Easyjet cars or Firefly car hire again.

I had prepaid car rental in full costing £475.41 through Easyjet Car Rental to pickup a car at Bari Airport Italy. In common with many other reviews on this site the Car Hire company ,Drivalia in this case, only have a 59 minutes window to pick up your car. The Easyjet plane was late by 1hour 24 minutes. I had to queue for 2 hours at the car hire desk only to be told I was a no show so I wasn't given the car I had paid for. My £475 was kept by Easyjet and I had to hire another car from AVIS costing £1554. DON'T UNDER ANY CIRCUMSTANCE USE EASYJET CAR RENTAL - YOU WILL LOSE YOU MONEY if more than 59 minutes delayed from pickup time

We hired a car via easyJet during our holiday in Portugal, thinking this would be preferable to dealing with a local agency in a country where we weren't familiar and didn't speak the language. Unfortunately it was the worst experience hiring a car in my life. easyJet did not give us complete information about the kind of credit card which was accepted by the car hire agency and sold us a premium insurance which was not deemed valid by the car hire agency. When we arrived to pick up the car, the agency would not accept our credit card for the deposit and forced us to buy additional insurance to cover any damage - even though we already had this insurance via easyJet. Although we showed our insurance policy, it was not deemed valid by the agency. This ended up costing us hundreds of euros. The complaints process was equally horrendous. The customer service agent did not respond to the complaint at all, simply repeating time and time again that it was the agency's responsibility and that by signing the agreement we had accepted the terms. The agent didn't accept in any way that the information provided by easyJet had been incomplete or misleading and that the insurance we bought from easyJet was worthless, despite the fact that we could easily evidence this with documentation. The least you should be able to expect from an intermediary in a situation like this is that they help you resolve any issues you face. In short, avoid hiring a car via easyJet at all cost. This is a money making scheme which offers no added value to the customer. It's a shame because easyJet is a good airline, but this has really turned me off flying with them. I created a Trustpilot account just to be able to share my experience and warn other people against making the same mistake.