CARPLAY2air.comReviews of carplay2air.com

Worked one month and they told me to update it. The update made the device completely die. They want me to send back to China and promise to send a new one but I have to pay to ship it. They website said no returns, so I’m just going to toss this one and look for something sold in USA.

These people are totally crooks. Not only does device not work, they make it next to impossible to return. They will not answer questions, and the cost of return to China is more than the cost of device. Don’t be misled by reviews on their website. Go elsewhere for reviews and you will see they are a total scam.

I had already tried to buy, but the last delivery was lost, the money was returned by Paypal, not by the manufacturer. I tried to make a new delivery by paying $ 29.95 more. This time the shipment arrived (in 12 days, not the 2-3 indicated on the site), but I had to pay 13.41 Euros for customs duties !! I tried to ask for assistance, but got no answer. I was forced to open a new PayPal complaint.

I got the dongle delivered in fair time, but I had plenty of initial problems to get it running. Afters som hard work the dongle started working. I tried both rating and asking question on their web site, but none of them showed up which leads me to believe that they do not publish any real posts. All reviews are 5 star and they are most certainly made up by the company itself. AND they do it continuously.

Bought their CARPLAY2air dongle and received one that did not work for my VW Polo 2018. Contacted their customer service who told me I needed to firmware update it through IP: 192-168-2-5 It solved the problem and they told me to update it regularly. A year later when I sit in the car the update runs in loop and never stops. It just keeps trying to connect to my iPhone in loop. I again contact customer service who would like to exchange it for a new unit - BUT I had to send the old one back to China from Denmark (which costs the same as a new one in postage) which I had to pay. It's a huge problem that they can send out an update that destroys the dongle forever and on top of that will not take responsibility for it. In addition, they do not bother to spend time reading the emails, they often answer something completely different than what you ask for.

Stay away they have poor customer service. Bought for 129 then in a week the price went to 99 I reached out for a price match and they said because the order is processed they could not honor the price. I paid through PayPal and I know that is a bunch of bull. I would have returned it but there return policy is even worse. Stay away.

I do not recommend to anyone. Save yourself the frustration and money. I’ve had it less than a month. Since day one out of box it disconnects and reconnects non stop, sometimes 10 or more times and this happens every few minutes. Instructions are vague. It’s a lightweight piece of plastic no buttons or indicators…very expensive doesn’t do the job. For any car drive it’s useless having radio, music or navigation interrupted every few mins. This isn’t a Kickstarter campaign this should not happen. I really hoped it’d resolve on it’s own because been looking for wireless CarPlay option. Troubleshooting, firmware updates, setting up again multiple times useless. It’s unusable and I basically put it back inoriginal box now sits in my trunk. Customer service says needs a video recording to keep troubleshooting. Troubleshooting? This is a new device w issues. I don’t want a exchange it’s senseless now learning the # of pple w same issue. add in fact it’s real complicated for the buyer-it’s drop shipped directly from overseas, no option doing return in the U.S. Would be international shipping paid out of my own pocket lessening the likelihood of a return from buyers. They sent me a link to review I added this review on their site well it didn’t post. This isn’t some $30 adapter, I’m highly disappointed and ripped off. UPDATE: a few weeks later their sales rep emails saying there’s a promo of $99 for an adapter, I replied back about my dilema. I receive no reply, well a few days later I get an email reminder from him again that the promo is almost up. Unbelievable.

Was slightly worried by the online comments concerning customer service but I couldn’t fault Irene who kept in contact all the way through the shipping process. I was provided with shipping info for most of the journey and the adapter arrived when they said it would. So, does it work? We’ll, yes....most of the time! When I plugged it into my Jaguar I-Pace it connected and voila! Wireless Apple CarPlay! And 99% of the time when I get in with my phone in my pocket, it just connects. And then occasionally it doesn’t. But...all you have to do is unplug the adapter from the usb and plug it in again and, for the convenience it provides, it’s well worth that slight, occasional, glitch. Great product! And, a couple of weeks later, whether it was updated over the air I don’t know, but it now works 100% of the time. Not failed once!