CARPLAY2air.comReviews of carplay2air.com

This company is a total fraud, products come from china and take for ever to arrive. When it does arrive it does not work. They tell you that you need to pay a $25 restock fee and pay the return postage to china. Reported to PayPal and Consumer Rights. You are unable to leave a genuine review on their website. AVOID.

Crap! First one always started with no touch ability and have to restart. Tried to update firmware and it bricked! Wrote and complained and had to pay $35 postage to return, sent me a new one which will not work at all! Starts, works for 5-30min then crashes with hardware error message. Refused to replace the second one…don’t touch with 20ft pole

Really poor experience with this company. The item arrived pretty quick, which I was pleasantly surprised by. When testing the unit, it was defective and didn't work. I believe it has a faulty Bluetooth module. I asked to return the item and was advised I would need to pay the shipping fee to china.. which was £25-£30. I would then also be liable for a £25 restocking fee.. well that was pretty much the entire value of the unit.. I believe this guy is actually running a scam.

Bought carplay2air. It was more work to try and use than just plugging my phone in. I said I wanted to return it. They said there would be a $25 restocking fee plus I would have to take it to the post office and pay the freight to ship it all the way to China! I had no idea I was buying directly from a company in China! Don’t ever buy anything from this company.

Really poor experience. Upgraded the firmware and even though it said "Upgrade successful" it completely stopped working. It bricked itself! I made huge efforts to fault-find for them, asked for videos and pointless questions which have no effect on it working or not! But no, it is broken! The return process is then TERRIBLE - After all the effort I went to for them to fault find, I am asked to submit lower value for customs but they won't cover loss of return so expect it posted to China insured! I explained to them they cannot ask for a fraudulent low customs declaration value if they then need me to insure it for full amount! That is madness!!! No other company expects expensive return to China insured very expensive postage which is a high percentage of the buy price! Every other return I have ever done is either collected by Company or you send back not insured and simply proof of postage is enough! They won't even post a replacement until unit received, again the proof of postage is not enough so expect weeks without it! Overall a horrible experience and I would not recommend this adapter to anyone purely based on their horrible return policies!

The overall experience is frustrating! I have ordered it on november the 25th 2021. It’s mid January 2022 and the device is still in the “ready for shipment” state somwhere in China. Parcel tracking is a bad joke I’m wondering how come almost 7000 reviews on carolay2air.com are ALL 5 star? The answer is simple… you cannot submit comments or reviews on their site. The “Submit” button simply doesn’t work All those “happy people” are probably bots

I previously wrote a review stating that I had bought and paid for my unit November 27th and it hadn’t arrived. At this time it still hasn’t arrived and the tracking information has been shambolic, to say the least. The last tracking information that I saw mentioned Post New Zealand in the text, even though I live in Ireland. I don’t know if I will ever get what I have paid for but, on the basis of my pre-delivery experience and other reviews- Avoid, Avoid, Avoid

Connects, disconnects, connects, disconnects, connects, disconnects. Waste of money.