CARPLAY2air.comReviews of carplay2air.com

Don't believe the positive reviews. This simply doesn't work and when you ask for a refund, the demand a restocking fee. They are untrustworthy and the product is useless.

Rubbish product and rubbish customer service. It didn’t work and their “customer service” made me waste time trying different things to try to get it working. I eventually had enough and said I wanted a refund. They said the time for a return had lapsed. Honestly, a bunch of unprofessional amateurs.

Fik bestilt forkert, og annullerede ordren. Pengene blev tilbageført samme dag - havde ingen problemer...

I purchased this recently, but don't seem be be able to leave my review on the actual carplay site, unless I select 5 stars..... The carplay device itself is fabulous - I just didn't have a great purchase experience. We were leaving on a trip, so I selected the 'express' shipping option (Express (2-3 business days) which was $39.95 vs $4.95. The item didn't arrive in 2-3 business days as I aniticipated. In fact it was over a week and a half. I contacted customer service multiple times to try to see if there could be a refund of the charge for 'express', and hit a brick wall. The customer service rep said that 'express' means it leaves the distribution center in 2-3 business days. What happens afterwards with the carrier is out of their hands..... I finally gave up asking, and to this day am trying to figure out how I paid a $40 upcharge (an additional 1/3 of the cost of the adapter) to have someone package my purchase up within 2-3 business days.... So I guess I would say 'yes. the carplay2 adapter works great. But don't go with the upcharge for expediated shipping.'

Bought this direct from their website for around $100 and it took several weeks to get here. Once here it worked for about 2 months and then stopped connecting. Communication with the support folks is difficult and they have you try everything except rebuilding their product for them. After several weeks of back and forth they wanted me to ship it back to China at a cost of $68 for the cheapest way to get there. Don’t buy from them. I replaced it with one from Amazon for cheaper and that one works great. I have a CPLAY2air I bought over a year ago and that one seems to work well. Something changed in their QC and support. Go elsewhere.

Avoid any cost!!!

Voila, je fini tout de même par mettre un avis négatif, deja le produit ne fonctionne pas longtemps, entre une et deux heures , ensuite il se déconnecte, et il faut le laisser refroidir, et le rebrancher. Donc je l'ai renvoyé en garantie, en chine évidemment, et au bout de un mois et demi je n'ai toujours rien, très fâcheuse situation, ça me fatigue. Alors je déconseille ce produit .

This unit worked well for 15 months. dropped out a couple of times then started to not play sound a few times. This morning this was working OK then stopped again. So I checked for a firmware update. Did the update, stated it was successful and then it would not connect or turn on. In fact it is a brick. I contacted them, they wanted a video. so I sent the video. they then said it's out of warranty and they want me to return it at my costs (£12) and when they get it they'll send me another back with a postage cost ($19). 5-6 weeks probably. Really unimpressed with this level of service.