Carpet One By Henry Reviews | Read Customer Reviews of carpetonebyhenry.com

Carpet One By Henry Reviews | Read Customer Reviews of carpetonebyhenry.com

Carpet One By Henry reviews

279 approved reviews, newest moderated first

HILL, B.
Feb 21, 2018
Choosing Carpet One by Henry was a GREAT decision!
I was pleased from start to finish with each person I encountered along the way. The salesperson kept me within my budget and listened to my description and needs. The first carpet he showed me was exactly what I had envisioned. Travis was able to come out and measure that same day and give me a quote by the next day. The carpet was installed 2weeks later exactly as promised. Logan-who has many years of experience- and his assistants worked hard and long to get the job done in 2 days as promised-even though there was probably a lot more furniture and belongings to be moved than they realized. Everyone seemed to really care to make me happy. The entire process went so well and I LOVE my new carpet.
Response from Carpet One By HenryFeb 21, 2018
Beverly - Thank you so much for taking time out to write us a review. I will be sure to let both Travis & Logan know about your kind words. We work really hard to keep our salespeople up to date on various flooring products so they will know exactly what to recommend based on what our customers tell them. Our installers are the best. Of course, we are a bit prejudice when it comes to them. Henry Scott, our owner, built this business on superior installation and we want to ensure that his legacy continues on, even after 42 years. Enjoy your new flooring! The staff at Carpet One By Henry
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DEBBIE
Feb 20, 2018
Carpet One By Henry provided excellent…
Carpet One By Henry provided excellent service from the selection process to installation. Their products are high quality. I highly recommend if you are looking for new flooring.
Response from Carpet One By HenryFeb 20, 2018
Debbie ~ Thank you so much for the 5-star review. Henry Scott, our owner, built this business over 40 years ago due to his quality of products & installation. 42 years later, we continue to strive to provide that same high quality of service & product in addition to professionalism. I will be sure and pass your feedback along to our team. We look forward to serving you in the future. The staff at Carpet One By Henry
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Regular M.
Feb 16, 2018
Save yourself the trouble of going elsewhere - just go here.
After doing extensive on-site and on-line research of every Grensboro carpet store (including "big box" stores, Home Depot & Lowe's), I selected Carpet One By Henry because: 1) they had a fuller spectrum of choices for our home in the mid-to-upper end, 2) they offered the time and attention to detail I wanted (from when I walked in to the last installation inspection), 3) their prices were actually less than other comparable mid-to-high end choices from Greensboro competitors and they found a way to sweeten the deal, 4) everything they said was true, 5) along the way they reached out to make scheduling, timing, and quality were to my satisfaction. I referred someone else, who's now in the process of re-doing their home with flooring and carpets by Carpet One By Henry, and he is more than satisfied with every aspect of product, price, installation, and customer service. Tracey Childs was the salesperson for both of us. Kevin, the installation manager, made sure details like a last-minute needed transition threshold were immediately provided, as well as having a clean, quiet, experienced installation crew who came and left on time. If you want assurance, go here.
Response from Carpet One By HenryFeb 16, 2018
Dear Regular Mom ~ I so appreciate your review - reviews like this get us excited. I will be certain to pass along your kind remarks to both Tracey & Kevin. We appreciate not only your business but your referral as well. The staff at Carpet One By Henry
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BENNETT, M.
Feb 16, 2018
I love working with Darin Swink
I love working with Darin Swink. He is professional and knowelgeable. I recommend him to all my friends!
Response from Carpet One By HenryFeb 16, 2018
We appreciate your response Marianne ~ Darin is a true asset to our company. He has been with us for some time and really understands the flooring business. He has a true commitment to his customers. We look forward to working with you in the future. The staff at Carpet One By Henry
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CLERESTORY D.
Feb 16, 2018
I am always pleased with the service…
I am always pleased with the service and products I receive at Carpet One by Henry. I especially enjoy working with Matt. He is knowledgeable about the product and detail oriented . Thank for the great service!
Response from Carpet One By HenryFeb 16, 2018
Thank you for the kind words - I got anxious when I saw the 2 stars because 5 is the highest. 2 stars normally mean that customers are not happy with our service. I was relieved after I read your comments - thank you for the feedback The staff at Carpet One By Henry
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SE
Feb 12, 2018
Great experience
Great experience. From the first conversation with Matt our sales rep to the installers finishing it was a easy process. Carpet installation was great and looks wonderful. Couldnt of asked for more.
Response from Carpet One By HenryFeb 12, 2018
Dear SE ~ Thank you for the great review. I will be sure to pass along this information to both Matt and our installers. We are glad to hear that your new flooring looks the way you had anticipated. Have a great week and thank you again for your business. The staff at Carpet One By Henry
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Johnston, N.
Feb 10, 2018
Have used Carpet One By Henry for many …
Have used Carpet One By Henry for many years and have never been disappointed. Service is always great and you simply can't beat the product.
Response from Carpet One By HenryFeb 10, 2018
Nita ~ What a nice way to start off our Saturday. I noticed that you have been a customer of ours for years and we certainly appreciate your business as well as your kind words. We appreciate folks like you - Enjoy your new floor. The staff at Carpet One By Henry
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GENTRY, DEE D.
Feb 8, 2018
We are very pleased with our new tile …
We are very pleased with our new tile floor. No home improvement is without some complication and stress, but the company was responsive to our requests and everyone was pleasant to deal with and professional. They came when they said they would and helped us have kitchen access as much as possible throughout the job. We will recommend them in the future.
Response from Carpet One By HenryFeb 8, 2018
Dee Dee ~ We really thank you for taking time to send us a service review. It is good to know that issues were handled in a professional manner. Henry Scott, our owner, built this business on "quality installation", and is passionate even today about offering superior service. We hope you enjoy your new flooring and we look forward to working with you in the future. The staff at Carpet One By Henry
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