Carpet One By Henry has been a family-owned and operated flooring specialty store for over 40 years. Henry Scott opened the original Carpets by Henry store in Greensboro, North Carolina in 1976. Henry's reputation for expert installation and his personal guarantee of customer satisfaction has guided business growth. We currently offer floor & tile options in showrooms located in Greensboro and Winston-Salem, North Carolina.
Carpet One By Henry (carpetonebyhenry.com) has 279 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
carpetonebyhenry.com
Website
carpetonebyhenry.com
Category
Home & Garden Services
Location
Greensboro, North Carolina
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: November 2025.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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If I could leave less than a star, I would. Laurie Newcomb wanted to expand her role and design my project. I had already gone with another designer. She measured my tile needs incorrect and now won't take back what she ordered in error and wants me to pay 1/2 the cost of my original order. She dropped off unordered grout and sealant that was NOT ORDERED and not what I wanted with the design aesthetic. I would go with anyone other than this group. Unprofessional. Incompetent.
Response from Carpet One By HenryMay 3, 2021
Lisa ~
I am so sorry to hear about this. Our Winston Salem store manager, Ryan Scott, is looking into what has happened and will be calling you before the end of the day. He believes that your installer had given us some incorrect measurements, however, we want to be certain what has transpired so we can get this resolved for you.
The team at Carpet One By Henry
GA
Gail
Wife & I went by N.Church store
My Wife and I went by N. Church St. store and were helped by receptionist until sales lady was available. We were given an appt for measurements / repair estimates, but were called before appt time to cancel and promised a call later in day to reschedule - 5 days later no call. As my Wife went to car I explained to sales lady that Wife had Brain C and really wanted to get new floors soon and she assured me it would happen since had came to Henry's - looked up reviews and thought were best around, but ended up being worst. Wife is really disgusted now and wish had never stopped. Good luck if you need floors for your house. UPDATE TO REPLY : Never got a call to reschedule until after leaving review and your investigation. MSG finally left was - calling to reschedule appt, no apology for no call back Thurs as promised and none as of Mon. Also took all of 1 minute last Mon to see if Grady was available to assist in estimate appt so guess he was on Big Game Safari trying to get a big bear rug for Mary Claire's new house den and SAT phone's battery went dead since last Thurs. Multiple floors is not the problem as you stated. Should have just waited 6 months to review and seen what excuse was then. We were just trying to do a few thousand dollar's of business, nothing more / nothing less.
Response from Carpet One By HenryFeb 18, 2019
Gail ~
I am really sorry to hear about your experience with our N. Church Street store. This is really not the way that we handle our business.
I did reach out to our Account Executive to find out what happened on our end. I was able to determine that our Account Executive was trying to schedule a time that both she and our installation manger could come out together, because she understood that there were multiple layers of flooring at your home that would need to be examined. In cases like this, we do prefer that our Installation & Customer Service manager accompany our Account Executives to the home, as he can help evaluate what we can and can not do. I believe that our Account Executive tried to reach back out to you but had been unable to catch back up with you.
I am very sorry to hear about your wife's condition and can certainly understand the urgency of getting a new floor down. Please call me direct if you are willing to give us another opportunity to work with you and I can help coordinate the scheduling of calendars on our end. I can be reached at 336-379-1018.
Teresa Ridge
Sales & Marketing Manager
BG
BRANNON, G.
Poor communication
Poor communication, poor communication between sales and installation teams, multiple trips to site to measure, inaccurate estimate - update: a member of the sales team came out three (3) times, not two (2) times, to measure - also, the installation team was scheduled to come out first thing one morning for the installation but I was informed by Kevin mid-day that he was not able to contact the team ("I have not heard from them...") so the installation was moved to another day where the installation team complained that the sales team didn't know what they were doing when they measured to order materials - apparently, in your research you were only able to locate the information that was in your favor...
Response from Carpet One By HenryDec 21, 2017
Garren ~
Thank you for working with us to resolve the water damage you experienced. Providing a great customer experience is very important to us, and we are sorry that your recent experience did not meet that standard.
In researching your review, I see where we came out 2 years ago and put down the original laminate floor in your home, which I am assuming you were pleased with. Recently, we were called in by an insurance adjuster to replace the floor due to the water damage you incurred.
Our Account Executive came out to your home for the initial estimate and was unable to measure because the plumber had not yet been out to fix the actual leak. I am sorry if that visit inconvenienced you in any way, however the second visit we made was necessary to get accurate flooring measurements.
Due to unforeseen circumstances, our installer had to take up more of the existing floor than we had previously noted. As I understand it, you and the insurance adjuster were informed of the minimal additional charge that would be incurred prior to us doing the work to be certain your insurance would cover the costs, which they did.
Again, we appreciate the chance to work with you to resolve the situation, and remain available if you have any further questions or concerns. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
The management of Carpet One By Henry
CD
CASHION, D.
Very professional and courteous service..well pleased
Quick response time and very friendly sales person, Robin. Very pleased with product quality
Response from Carpet One By HenryJan 4, 2017
Hi Diane,
Thank you for your kind words! We hope you enjoy your new floor for years to come!
