Carpet One By HenryReviews of carpetonebyhenry.com

If I could add 1/2 a star, it would be 3 1/2, I just had to take time twice in a week to schedule, was promised it would be looked into and never heard back. The window to show up was 8-10 and it was 10:30 when they arrived. There was dust trails in the hall and in the adjacent bathroom that I had to sweep and wipe down upon returning home. The transition piece was left short and I am cutting my feet on nails that are exposed because of that.

The installation technician was very knowledgeable, however a section of molding was left uninstalled.. it should have been installed around the fireplace and glued with liquid nails or some other product.

The end result looks great but the stair runner was initially bound with the wrong binding color, which was taken care of quickly. Also some confusion over the pricing initially.

Jeff was knowledgeable and helpful in making the right decision for purchasing the carpet. All of the contacts were favorable with Carpet one by Henry. The young boys who helped install the carpet were polite, and cooperative in moving furniture back where desired. The negative was the person in charge of installation. He was not very professional in his manner, impatient with request, and clean up was not complete. We had to sweep the garage and driveway where the carpet was cut. He seemed to be in a hurry. We would use Carpet One by Henry again, but ask for another installer. Ron and Rachel Hilbert

We had a cork floor resurfaced (protective coating applied). We were given an estimate of @$1,000 for what was expected to be a 2-day job. the detail on the estimate referred to several steps for sanding, staining, and applying the protective coating. When the job was done, it took 2.5 hours, from arrival until pulling out of the driveway. I questioned the bid, asking if they were mistaken in treating it like a refinishing of a hardwood floor. I was told it was just the code in their system that printed out that description, but I believe it is also the code that assigned the cost. In the end, I feel that I was charged almost double for the work done. The shame of it all is that we are very pleased with the work that was done, but feel the cost for a 2 hour job was much too high. If it had truly been a 2-day job, it may have been reasonable. Also, your folks have measured for carpeting our entire upstairs, but we do not plan to do more business with CarpetOne, because we have lost our trust in the Company. Gina Cocklereece Winston-Salem