Carpet One By Henry Reviews | Read Customer Reviews of carpetonebyhenry.com

Carpet One By Henry Reviews | Read Customer Reviews of carpetonebyhenry.com

Carpet One By Henry reviews

Showing 14 reviews with 4 stars · Clear filters

Mervin C.
Sep 9, 2022
Quality is superb!
I've just received my order of 5 carpets. So easy to install and quality is good.
Response from Carpet One By HenrySep 9, 2022
Mervin ~ Thank you for the review.
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GREGORY, T.
Mar 13, 2019
Installer encountered water damage when…
Installer encountered water damage when tile was removed. He referred us to a carpenter who accessed the damage and repairs needed, in a timely manner. Although we were without a Master Bath for more than a month I am pleased with completed project.
Response from Carpet One By HenryMar 13, 2019
Toney ~ We are very sorry to hear about the water damage. Unfortunately, we often have those unforeseen issues that need to be dealt with prior to new flooring going down. We are glad to hear that you were pleased with the completed project. We appreciate your time sending us feedback about your experience with our company. It is important for us to know how things are being handled on our company's behalf. We appreciate your business and we hope that you enjoy your new floors . The Team at Carpet One By Henry
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Anonymous
Nov 2, 2018
Some initial issues with ordering
Some initial issues with ordering, but they were quickly resolved. Installation was great - people were professional and efficient.
Response from Carpet One By HenryNov 2, 2018
Dear Anonymous ~ I hate to hear that you experienced ordering issues, but I am glad to know that we were able to resolve it quickly. I would love to know more about the specifics if you are willing to share. It would help me better understand what the problem was and what we may be able to do differently in the future so others do not experience the same thing. Our owner, Henry Scott, built this business on his attention to detail and his passion for keeping his customers satisfied. Today, we want to be able to uphold that same reputation. Please call me direct at 336-379-1018 or email me at TeresaR@CarpetOneByHenry,com We do appreciate your business and we hope you enjoy your new floor. Teresa Ridge Sales & Marketing Director Carpet One By Henry
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M.O.
Oct 20, 2018
The new carpet looks great and was…
The new carpet looks great and was installed well. The installers cleaned up in the bedroom and closet where they put down the new carpet. However, they did not bother to vacuum the stairs or entryway to our house, leaving quite a mess of carpet fibers and debris leftover from the installation. Had they vacuumed that area I would have given 5 stars. The staff in the store were very helpful in helping us pick out the right carpet for our needs and budget. We had to wait quite a while to install due to other renovations we were doing, and Carpet One was accommodating in allowing us to hold off on installation while they kept the ordered carpet for us. Overall a pleasant carpet buying experience.
Response from Carpet One By HenryOct 20, 2018
Dear M. O. We appreciate you sending us this helpful feedback. Our owner, Henry Scott, built this business based on his attention to detail during his installations. We will certainly talk to your installation crew about the importance of cleaning up all parts of a home where carpet fibers may have been left. Without your feedback, we would not know what is going on "in the field", so we do appreciate it. We were very pleased to hear about our helpful staff in the store as well as our scheduling department being able to work around your renovations. We certainly hope that you enjoy your new floors and will not hesitate to shop with us again. Thank you again - The Team at Carpet One By Henry
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MARTIN, J.
Sep 28, 2018
Have always shopped at Henry's because…
Have always shopped at Henry's because of the overall quality of carpet available and the courteous and qualified staff.
Response from Carpet One By HenrySep 28, 2018
Jane ~ Thank you for giving us a 4-star review. We appreciate the kind comments. Our owner, Henry Scott, built this business 42 years ago based on his attention to installation and quality. It is his passion to treat our customers fairly with special attention put on quality over quantity. We hope you enjoy your new floor. The Team at Carpet One By Henry
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BODENHEIMER, C.
Aug 9, 2018
Wonderful staff
Wonderful staff, great pricing, good quality installation; just a little confusing who you deal with between order and installation. Would definitely use them again!
Response from Carpet One By HenryAug 9, 2018
Cindy ~ I am so happy to hear that you would use us again. I would like to learn more about the confusion between ordering & installation. Henry Scott, our owner built this business based on his excellent installations and his great customer service. We try very hard today, to make working with our team both enjoyable & easy. Could you please give me a call at 336-379-1018 so we can talk more about your issues. We want to be able to improve our processes wherever we can. I really appreciate this information and I look forward to hearing from you. Teresa Ridge Sales & Marketing Director
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S L.
Jul 23, 2018
we Needed a pet friendly carpet and pad
Our salesman was very helpful and recommended a great carpet that can be pet friendly.
Response from Carpet One By HenryJul 23, 2018
Thank you so much for the review. Henry Scott, our owner, started this business over 40 years ago based on his attention to his carpet installation & his great customer service. It is important to us today to make sure we are still offering that same service. We appreciate your business and we hope you enjoy your new floor. The staff at Carpet One By Henry
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CARBONE, A.
Apr 16, 2018
I recently had a new floor placed in my…
I recently had a new floor placed in my bedroom. The men did good work and it looks great. The reason I gave 4 vs 5 stars was that I thought the clean-up after could've been better. When I came home, the furniture was put back but the floor was not clean. I had to vacuum and wipe down. Also, there was saw dust and remnants in one area by a door. I have a small dog, so had I not noticed, she could've gotten one stuck in her paw. I am happy with the choice of flooring and will use them for a final bedroom just hopefully they clean-up better.
Response from Carpet One By HenryApr 16, 2018
Anjanette ~ I really appreciate this feedback on both our installation process and our installer. We would have never known about the clean up issue had you not told us about it. Henry Scott, our owner, founded this business on quality installation and superior customer service. It is our intent today, to continue this legacy. We will speak to your installation team about this issue. Thank you again for the feedback & enjoy your new flooring. The staff at Carpet One By Henry
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