Carpet One Floor & Home of Billings Reviews | Read Customer Reviews of carpetonebillings.com

Carpet One Floor & Home of Billings Reviews | Read Customer Reviews of carpetonebillings.com

Carpet One Floor & Home of Billings reviews

42 approved reviews, newest moderated first

Kelli C.
Apr 3, 2017
By far, the best price!
When we were replacing our window blinds, I got quotes from 3 different places. CarpetOne came in at the lowest price for the exact same product...almost half the price for Costco's quote. The entire process went smoothly; the ordered blinds arrived quickly and installation was CRAZY FAST!!! We now have a new favorite store!
Response from Carpet One Floor & Home of BillingsApr 3, 2017
Thanks Kelli, we truly appreciate your business and look forward to seeing you again.
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Charlene & Terry G.
Apr 3, 2017
I would have rated them 5 stars except …
I would have rated them 5 stars except no one has ever checked back with us to see if everything turned out good. There would be a couple of minor finishing touches to touch up, but when the carpet layers finished, they left and that was the end of any communication.
Response from Carpet One Floor & Home of BillingsApr 3, 2017
Charlene and Terry, thank you so much for the review. We have identified that we need a good follow up system. We are putting the procedures together "as we speak". Thank you for reminding us of the importance of the follow up. We will be in contact with you shortly to follow up.
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Stacy S.
Feb 7, 2017
Excellent service with excellent products
Very professional service with a great variety of products. Very happy with the install and love the flooring. Janet and Justin were wonderful to work with.
Response from Carpet One Floor & Home of BillingsFeb 7, 2017
Stacy, thank you so much for the review. We're glad to hear that you had a great experience with Janet and Justin. We look forward to working with you again!
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Julie M.
Jan 31, 2017
Kitchen Remodel
Sheri Bond did a great job yet again. Have used her for a previous kitchen remodel.
Response from Carpet One Floor & Home of BillingsJan 31, 2017
Hi Julie, thanks so much for trusting us again with your flooring needs! We always enjoy working with you!
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Kate
Jan 30, 2017
Job well done
I was very pleased working with Robbie in Billings store, she was knowledgeable about the carpet products and helped me select something in my price range. The installation was quick and the installers cleaned everything up. The carpet is on a curved stairway and it looks wonderful. My only complaint was a few wall dings that needed paint touchup.
Response from Carpet One Floor & Home of BillingsJan 31, 2017
Hi Kate, thank you for taking the time to leave us a review. We are so excited to hear that Robbie and the rest of the time was able to provide you with a quick and easy process. If you have any other questions or concerns, please feel free to give us a call at 406-656-9300.
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Tim & L.
Nov 15, 2016
Finished product looked great
The end result looked wonderful and we are very happy. Initially the installers didn't put pad under our carpet in one closet but upon talking to carpet one they came that same day and fixed the misunderstanding. They were very kind and did a great job. We will use carpet one again.
Response from Carpet One Floor & Home of BillingsNov 15, 2016
Thanks for the review, Tim and Lisa. We're glad to hear that we were able to fix the misunderstanding with the carpet pad. We look forward to working with you again!
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Peggy I.
Nov 9, 2016
Jessica went the extra mile
We got the overall look for the kitchen in just an hour together at Carpet One and I used that 3-d design as I planned the house. Over the following months. we worked by email (I live 220 miles away) and she was so accommodating, offering options as price vs. features had me vacillating back and forth. Bottom line, Jessica was so professional and I am so excited about the results for the hub of the home. Plus my laundry room is going to be so efficient and beautiful, thanks to her eye and attention to detail.
Response from Carpet One Floor & Home of BillingsNov 9, 2016
Hi Peggy, thank you for the review. It's great to hear that you are excited about your new design! We appreciate the support, and we'll certainly pass on your kind words to Jessica! We look forward to working with you again.
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Howard
Nov 2, 2016
Carpet
Store people were great the installers appeared to have a few small issues.
Response from Carpet One Floor & Home of BillingsNov 2, 2016
Thanks for the review, Howard. We are sorry that there were some small issues with the installation. We hope that they have been all cleared up, but feel free to contact the store with any questions.
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