Jason G.
Do more research next time
Salesman was friendly and knowledgeable on products. Gave good advice on what to use. The installation of the flooring went good and looks nice. The transition pieces were not ordered and took an extra month for them. The base boards had to be redone. I paid to have them removed and reinstalled. After removing them they were no good. Not their fault. I bought new ones for them to install. They looked terrible, did not angle the corners. When I asked why ,they said that is not standard practice. That's funny because the old ones were and so is the rest of the house. They were replaced at there cost. The installation was contracted out and not done by carpet one employees. At one point I was told I had to contact the subcontractor, I did it once. The next time I said I am paying carpet one, you set it up and get back to me. Would I use Carpet One again??? Even though everything turned out good in the end, I would do more research on other companies before going back.
Response from Carpet One Floor & Home of BillingsAug 14, 2017
Mr. Green, thank you for the valuable feedback on your recent Luxury vinyl floor purchase. Without the feedback we would not be able to improve and provide exception service. I will be contacting you to be sure you do not have any more concerns. Carpet One Floor and Home would like to earn your future business and have you as an advocate.