Carpet One Floor and Home of Billings was founded in 1982, for the last 34 years we have been family owned and operated. We take pride in doing our job well. We are home to the Beautiful Guarantee and the installation guarantee. We are the only company in Montana that sends 100% of used carpet cushion and cushion scraps to recycling. We are home to the "Healthier Living" installation. It is our mission to create healthier living spaces for our customers. Thanks you for honoring us with your business.
Carpet One Floor & Home of Billings (carpetonebillings.com) has 42 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Kate
Robbie was the BEST! I came in completely confused on what direction to take my bathroom for tile. She was patient and knowledgeable and thoughtful!! Thank you, Robbie!!
Response from Carpet One Floor & Home of BillingsMar 13, 2018
Thank you for the kind words Kate. Robbie truly is the BEST!! We are blessed to have her and we are also blessed to have customers like you. Thank you!!
Doug W.
Great service both before the sale and for the inevitable warranty items that come up. We have been using Carpet One for many years could not be happier
Response from Carpet One Floor & Home of BillingsDec 8, 2017
Thank you for your kind words and continued trust, Doug. At Carpet One we always want to give the best experience possible and are so happy that you have been receiving that level of experience for years. If you need anything else please don't hesitate to let us know!
Mark Dawson - Century 21 and Classic Design H.
Carpet One has been nothing but great to our homebuilding company and to our clients. The service is great on the front end, (we love the service the interior designer provides!) and if there is ever a warranty issue, they are really responsive. The thing I appreciate the most is that the owners are just really good humans - you always know they are going to strive to do the right thing every time -!
Response from Carpet One Floor & Home of BillingsDec 7, 2017
Thank you for the very kind review Mark. We value our relationship with Classic Design Homes and Century 21. We appreciate every opportunity you give us, but most importantly we truly enjoy working with you, your associates and your customers. Thanks again.
Jason G.
Salesman was friendly and knowledgeable on products. Gave good advice on what to use. The installation of the flooring went good and looks nice. The transition pieces were not ordered and took an extra month for them. The base boards had to be redone. I paid to have them removed and reinstalled. After removing them they were no good. Not their fault. I bought new ones for them to install. They looked terrible, did not angle the corners. When I asked why ,they said that is not standard practice. That's funny because the old ones were and so is the rest of the house. They were replaced at there cost. The installation was contracted out and not done by carpet one employees. At one point I was told I had to contact the subcontractor, I did it once. The next time I said I am paying carpet one, you set it up and get back to me. Would I use Carpet One again??? Even though everything turned out good in the end, I would do more research on other companies before going back.
Response from Carpet One Floor & Home of BillingsAug 14, 2017
Mr. Green, thank you for the valuable feedback on your recent Luxury vinyl floor purchase. Without the feedback we would not be able to improve and provide exception service. I will be contacting you to be sure you do not have any more concerns. Carpet One Floor and Home would like to earn your future business and have you as an advocate.
TUCK, PAUL & J.
Carpet Was not what they said it would be. Also, They charged me for work they didn't do. When I went back to get my money back they charged me with carpet Pad I told them not to install. Now the seams in my carpet are plainly visible they just say that it is just the way it goes. I will never use them again and I will never recommend them to anyone.
Response from Carpet One Floor & Home of BillingsAug 14, 2017
Paul & Jessica Tuck, I am disappointed we let you down and did not meet your expectations. I will contact you to discuss your concerns and will strive to meet them. My goal will be to earn your trust back and your future business.
Mary L.
Thanks to Carpet One and to Jim Hummel for the great service!
Response from Carpet One Floor & Home of BillingsMay 22, 2017
Thank you for the kind words and review, Mary. Please don't hesitate to let us know if you need anything else!
Jim K.
Don't buy anything from Carpet One! I've made the same mistake for the third and last time. They screw every order up and, don't stand behind their products and services and never follow-up. The owners are the culprits and set the culture. They can't even keep good help.
Response from Carpet One Floor & Home of BillingsMay 22, 2017
Hi Jim, thank you so much for reaching out to us about this. We pride ourselves on providing the absolute best customer service possible and this is something we'd definitely like to speak with you about. Please give us a call at (406) 656-9300 whenever you're able. Thank you again, we look forward to talking with you soon.
SHARON LEROY, CREATIVE E.
My sales person, Don De La Cruz, was very professional and thorough. We enjoyed the experience and will recommend him to our friends and associates. Sharon Leroy
Response from Carpet One Floor & Home of BillingsMay 4, 2017
Thank you so much for the review, Sharon. It's great to hear that you enjoyed your experience with Don and the team. We hope to work with you again!
