Ricardo C.
Presently I've made several requests…
Presently I've made several requests from this stage, his contact was super quick. What's more, you can utilize this incredible and exceptional assistance also.
Carpet One Floor and Home of Billings was founded in 1982, for the last 34 years we have been family owned and operated. We take pride in doing our job well. We are home to the Beautiful Guarantee and the installation guarantee. We are the only company in Montana that sends 100% of used carpet cushion and cushion scraps to recycling. We are home to the "Healthier Living" installation. It is our mission to create healthier living spaces for our customers. Thanks you for honoring us with your business.
Carpet One Floor & Home of Billings (carpetonebillings.com) has 42 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Ricardo C.
Presently I've made several requests from this stage, his contact was super quick. What's more, you can utilize this incredible and exceptional assistance also.
Jim N.
There were many choices in floor coverings. The staff at the store were good to work with and offered good advice. The installers were on time and did a terrific job.
Response from Carpet One Floor & Home of BillingsApr 2, 2018
Hello Jim, thanks for taking the time to leave us a review! We're so glad to hear you were happy with our selections and staff. We hope you enjoy your new flooring for many years to come. Thank you again!
Jim and Loretta D.
We just recently purchased flooring for entire basement. We chose LVT to meet our budget and needs for durability. Our salesman was very prompt, cordial, respectful and expidited the ordering and scheduling for install. However, after installers removed entire family room discovered a problem with door jams and baseboard that was not detected when sold to us. The installer first said we could replace all door jams and wider baseboards but that added to a great expense of labor and material that we did not feel comfortable with. The store managers were very prompt in coming out and helped us access the solution and we did have them install the hard surface we had bought but unfortunately for us, we had to buy new baseboards, paint and install ourselves. We were very happy with the installers. They arrived at 8:00 and worked not stop. I really appreciated the care they showed for our home. The end result was beautiful!
Response from Carpet One Floor & Home of BillingsApr 12, 2017
Jim & Loretta, thank you so much for the review! We're happy to hear that we were able to make this a great experience. We know you will love your new floors and can’t wait to work with you again!
Charlene & Terry G.
I would have rated them 5 stars except no one has ever checked back with us to see if everything turned out good. There would be a couple of minor finishing touches to touch up, but when the carpet layers finished, they left and that was the end of any communication.
Response from Carpet One Floor & Home of BillingsApr 3, 2017
Charlene and Terry, thank you so much for the review. We have identified that we need a good follow up system. We are putting the procedures together "as we speak". Thank you for reminding us of the importance of the follow up. We will be in contact with you shortly to follow up.
Tim & L.
The end result looked wonderful and we are very happy. Initially the installers didn't put pad under our carpet in one closet but upon talking to carpet one they came that same day and fixed the misunderstanding. They were very kind and did a great job. We will use carpet one again.
Response from Carpet One Floor & Home of BillingsNov 15, 2016
Thanks for the review, Tim and Lisa. We're glad to hear that we were able to fix the misunderstanding with the carpet pad. We look forward to working with you again!
Howard
Store people were great the installers appeared to have a few small issues.
Response from Carpet One Floor & Home of BillingsNov 2, 2016
Thanks for the review, Howard. We are sorry that there were some small issues with the installation. We hope that they have been all cleared up, but feel free to contact the store with any questions.