Carpet One Floor and HomeReviews of carpetone.com

I am very happy with Whitmore Carpet/Carpet One. The sales staff was very helpful and knowledgeable and the installation was perfect and completed in just half a day. I would use them again for certain.

My experience with Carpet One in Spartanburg , SC was fantastic. Peton greeted us in the store, helped us with the flooring we wanted. Came out thta day and did the measurements, and I had an estimate within 24 hours. Matthew and his team showed up right on scheduled time to lay flooring, him and his team were great, non-stop work with a beautiful results. I will definitely be using Carpet One in Spartanburg, SC again.

I recently had my entire townhome done by Empire Carpet & blinds on McMullen Creek in Charlotte They did a great job of installing carpet & vinyl floors & the manager, Randy, also did our kitchen window treatment & bedroom blinds He was very professional, honest & a lot of help I would recommend them to everyone I used Empire because they had done a good job on our home for many years Thanks Randy Pat O'Connor

Worst customer experience I have ever had. Paul Rhodes salesman. I asked for maple three times. He didn’t not show me anything close. I suggested he was not listening. He told me to leave and not come back. He said he would have me arrested if did try to go to any of their locations.

We love our carpet but the transition pieces for the foyer tile and carpet were forgotten and after calling a number of times it still is sitting not done. Very disappointed with the service.

The company was paid up front to install carpet back in the fall of 2022. They had canceled many times and caused a massive amount of rescheduling expenses and labor, placing a huge burden on myself, family, loved ones, and contractor. Further, their employees (both administrative and installers) were extremely uncoordinated and did not pass along the instructions and paperwork we provided them. They constantly needed guidance and were not informed by their project directors on how to complete the job. Many of their employees left and created a lot of online and legal drama, libel, slander, and other errors and omissions requiring us to take legal action. They installed the carpet/floor poorly, ordered additional unnecessary materials, and refused to complete the job, repair the errors, or reimburse us for having to hire another installer to finish their work.

We used Ken at the Boatman location (Cypress, TX) and were very impressed with his knowledge of different materials as well as his willingness to find a way to work within our price range. Ken made the process so easy, answering all of our questions and being available with updates throughout the process. We were very impressed with how quickly they got the job done. The final product was absolutely gorgeous! We love our new floors and the fact that there wasn't as huge mess to clean up after the fact.

They are HORRIBLE I paid a lot more to do business locally that was a Mistake They damaged my furniture ordered to much flooring and wouldn’t refund on the 2 extra boxes they ordered I have missing items And charged 800$ for removal of 6x6 area of flooring that was supposed to included per estimate