Carpet One Floor and HomeReviews of carpetone.com

I wanted to upgrade my kitchen floor, but I had only a vague idea of what I wanted and the colour I wanted. The day my sister and I walked in to Carpet One, we were met by a very down-to-earth and pleasant lady by the name of Cheryl. Her main concern was that I purchased exactly what I wanted, not just to make a store sale. She was patience personified. Any time I called or emailed, she got back to me immediately. We roughed out the type of flooring and colouration fairly quickly, and narrowed my selection down to three different kinds of flooring. Since I was having my kitchen cupboards re-finished, we had to wait several days until I could get a sample of the cupboard finish. Cheryl did not pester me once during the waiting process. She knew I was anxious to get the choice made. When we finally made my selection, it turned out to be a fourth option entirely, thanks to her flexibility and desire to help me get the flooring I would most enjoy. Even though the flooring had to be ordered in, Cheryl kept in touch about any scheduling changes. The installation was completed neatly, accurately and swiftly. I would not hesitate to refer this company to relatives or friends that wish to replace flooring or install new flooring. Accurate helpful and friendly approachable staff. Quick and neat installation. And the choice of flooring products and colours was remarkable.

Had the installation rescheduled 4 times and still counting. Was told that we were a priority and yet they still cannot complete our project. Complete unacceptable and unprofessional. Will be taking our business somewhere else in the future.

This is the 3rd time Homeworks has laid carpet in our home. Again the product & service has been excellent.

Will return for future projects. Customer service was excellent. Employee knowledge exceptional. Pricing higher than other quote but was confident in carpetone.

We first purchased Carpet from Biviano carpets over 20 years ago. The carpet lasted over 20 years with children and pets. We had purchased some carpet previously from another local vendor and we were so dissatisfied. As in the past, the customer service was excellent and we are so happy with our product. Kuddos to Dave and his staff.

Lori was very helpful and did and excellent job! Justin was slow in responding in certain areas put did answer phone messages promptly.

We though Colby was great to work with. He helped make decisions on changes of plans and came and made sure everything was done the way it should be. We have recommended the to several people we know!! Very trusting and professional!!

We have worked with them on previous carpeting & flooring and we're always pleased with the service before,during,& after the sale. We have returned to Carpet One& RECOMMENDED THEM TO FAMILY& FRIENDS! This experience was however different. We felt that our issues during & after installation were very disappointing & unsupportive. We will never do business with them again or recommend them.