Carpet One Floor and HomeReviews of carpetone.com

We ordered sea grass natural fibers carpet for our bedroom, with quarter round molding around the edges, and tiles for the floors of the two bathrooms. Carpet One was supposed to call when their installers were ready. After several weeks of silence my wife called to find out how much longer we would need to wait and was scolded by a very harsh man who denied that we had been told to wait for their call. After working our way through his attitude we scheduled an installation date. The installers arrived without the molding, denying that they were to install it. Another call to the man with the attitude produced another denial that the molding was part of the job. Only our copy of the receipt, showing clearly that we had already paid for the molding, finally persuaded him to schedule the installation. Six weeks later. The carpet, which was glued to the concrete floor (as is standard practice for sea grass) is now bubbling up in several areas! As for the tiles, their warehouse gave our contractors the wrong tiles, forcing a second trip. The return went smoothly, so something did go well, finally

We have had bathroom linoleum, kitchen linoleum, and one room carpeting installed by Carpet One and were always satisfied. Most recently we had carpeting installed throughout our entire home. Guests constantly remark how nice the carpet looks. We walk around and it feels like we're in a luxury hotel. The installers were so accomodating and professional and were a pleasure to deal with as well. We wouldn't go anywhere else for our flooring needs.

We used them because they promised delivery by a certain date since we were having company for the summer.we selected a sale carpet because it would be available. We called prior to delivery date to confirm.everything ok. AT Last Minute......carpet not available!!!!!! They substituted cheaper quality!! We had no choice!!!! Never again!!!!!

As the saying goes-life is what happens while you are making plans. I planned on installing laminate flooring in my living room. I picked out the product, Bob C. the salesman came over to measure in a timely fashion and I received the call saying my product was in and ready to be installed. When the installers got here and pulled up the existing carpet, we discovered that the cement slab was VERY uneven. The installer, Bill S. immediately contacted the tech Gary to come and have a look. I was told the floor was in too bad of a shape to install the laminate and if I did go ahead with the installation the product would not be covered under the warranty. Now What? I have no flooring in my living room and laminate, wood or vynal would not be suitable. My only alternative was to have a contractor come in and redo the slab or install carpet again. I was not prepared for the expense of having a new slab poured so I went with the carpeting. Gary, Bob and Bill worked very hard to insure that I would be satisfied customer. Since we were dealing with an unforeseen situation, Carpet One took back the laminate and gave me a credit -no restocking fee either. And if I went to the store and selected an item in stock, Bill would come back THE NEXT DAY to install it. It was wonderful to be treated like a valued customer. I met with Bob, picked out a product, Gary made a trip to the warehouse to get the product and Bill came back as promised to install-on their day off! When everything goes right a company will get a great review from a customer. Although everything did not go right with my initial plan, I am giving them 5 stars because Carpet One people did everything in their power to make me happy. The new carpet looks great and I am so happy that I will be contacting them when I am ready to upgrade the bedroom carpets. Great job guys! You really know how to treat a customer.

Happy with carpet and quick turnaround to get carpet installed. Had installers come back out twice to repair seems which still not happy with. More less I got that's the way it is can't do nothing else. Left message for supervisor and manager no return calls back.

The salesman was very helpful and knowledgeable. He seemed interested in helping us above the sale or commission he could get. The install went well. The installers were professional, friendly and skilled. They did a good job and provided service greater than what the contract called for.

All of there designer's are great to work with and are very experienced and no there products.

Could not be more pleased! Great job on the install. Very professional, neat, accommodating and pleasant. Highly recommend.