Carpet One Floor & HomeReviews of carpet1floors.com

The 2 guys that installed the carpet were top notch. Hard workers. Respectful and professional. Job well done

good product at appropriate price and terrific installers

This is an update to the review posted on May 8, 2018. Salesman Tom Taylor and a factory representative visited our home on May 31. They brought the sample slab of wood flooring with them from the store. Both agreed that the sample did not look the same as the installed flooring, but told us we should have known that based on information attached to the back of the sample. Mr. Taylor offered the store’s 90 day guarantee to replace the flooring if we were dissatisfied for any reason, but added that doing so might damage the sub-flooring possibly making a second installation more costly and no more satisfactory. Having just been through the chaos of building and moving into a new home, we opted not to take advantage of an unattractive option. Mr. Taylor agreed to obtain information on the specific adhesive used on installation so that we could determine the safest and most effective way to remove the residue left on the surface. Three emails, four phone calls, and two and a half weeks later, that information was finally provided today. Unfortunately we found that the adhesive manufacturer’s product information specifically advises against attempting to remove any surface residue once it has had time to cure. Regrettably, I cannot honestly revise my previous review to a more positive one. The flooring product sample slab available in the store did not reflect the coloration or character of the actual installed product. The advertised guarantee, which admittedly sounds good, is virtually meaningless if taking advantage of it potentially does more harm than good. The installation process left adhesive on the wood surface which cannot now be removed. Last but not least, the commitment to customer satisfaction must be seriously questioned when it takes well over a month and much perseverance to obtain information necessary for the customer to correct an installation issue. We have gone elsewhere for area rugs and had a very positive experience. I cannot recommend Carpet One.

Carpet install looks good except the dining room area feels wavy a rippling effect today is may 17th I will be calling to inquire

Sales Team, Tony and Laura, worked with us to explore every option and consideration. The installation teams were equally focused on quality and excellence during every step of the process. Definitely 5 stars on all fronts.

Excellent service all around. I would recommend Carpet One for all your flooring needs.

very good kept us up to date and did fine job

We had a great experience with Carpet One Laura Madelone was very attentive in showing us different carpeting for two rooms She had great follow through and making sure we picked the best pile and colors The installers were very professional and did a great job We love our carpeting and would highly recommend Carpet One with Laura’s expertise A great value