Carpet One Floor & HomeCarpet One Floor & Home® offers the largest selection of carpeting, hardwood, laminate flooring, tile floors, vinyl planks and vinyl tile, area rugs, mattresses, pillows, and more.
Carpet One Floor & Home (carpet1floors.com) has 135 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Smith
I chose Carpet One Floor & Home because I expected a professional install, but the crew damaged trim/walls and left obvious issues that shouldn’t happen on a paid job. When I reported it, the responses were slow and I kept getting passed around instead of getting a clear plan to fix it.
Paul
Carpet install looks good except the dining room area feels wavy a rippling effect today is may 17th I will be calling to inquire
Doreen
The floor looks good, the installation was good, but the installers didn't clean up the small scraps, threads, etc, and they didn't reconnect my computer. They left the floor a mess actually. For what was charged for installation, and that was a lot, I did not find this acceptable.
Roseanne
Floor is a improvement, but it squeaks a lot the wood almost matches wood in the rest of the house but not as shinny kind of a disappointment. The crew was nice but not as good as first crew who did my other floors. we can she a few short cuts.
Response from Carpet One Floor & HomeJun 30, 2017
Hello, Roseanne. At Carpet One we always aim to provide the best installation possible, so this is concerning for us to hear. When you have a moment would you mind giving us a call at 518-785-9544 so that our team can look into your concerns further? We look forward to hearing from you!
Joe M.
The on-site measurement for carpet (living room, dining room, foyer, hallway and stairwell) was not accurate (stairs), thus not enough carpet was ordered (3+ week turn around) and therefore not enough carpet was available to allow the installers to complete the job in one visit. Additional carpet needed to be ordered (3 week turn around), received and installed. The carpet and pad purchased appears to be of excellent quality and hopefully will last for many years.
Response from Carpet One Floor & HomeMar 20, 2017
Hi Joe, thank you for reaching out to us. We pride ourselves on excellent customer service and we'd really like the chance to speak with you further about your concerns. Would you please give our team a call at (518-)785-9544 so that we can get more information from you? Thank you in advance!
Mei
It's an average experience. Some of the woods put in were in poor condition. Personally, should do a better job.
Response from Carpet One Floor & HomeAug 26, 2016
Hi Mei, thank you so much for taking the time to bring your concerns to our attention. We pride ourselves on offering the best products and service possible, so the experience you have described is certainly something that we would certainly like to look into. Please give us a call at (518) 785-9544 so that we may further discuss your recent experience. Thank you again, we look forward to speaking with you soon.
LJV
We had three employees walk by and completely ignore us....as we stood at the reception counter. One stared right at us and kept walking, straight into his office (where he faced us, pretending he didn't see us). We were the only customers in the building. The flooring we purchased was fine, customer service sucks.
Response from Carpet One Floor & HomeApr 11, 2016
Hi LJ, we are sorry to hear your recent experience with us was not up to par. We are committed to providing each of our customers with quality products and customer service that begins the moment you walk through our doors. We would be more than happy to address any additional questions or concerns you may have. Please give us a call at 518-785-9544 if you would like to discuss this further.
