Carpet One Floor & HomeReviews of carpet1floors.com

I walked in the store very indecisive and unsure about what I wanted for basement area. Chris Gardner went above and beyond to help in different lighting to help me choose right tones and materials that fit our busy lifestyle entertaining and having large dogs. He was patient,so polite and a pleasure to work with. Thank you Chris!

Wayne was my sales man and he was ourstanding!! I am going to connect him with the business I work her!!

I used Carpet One in Fayetteville Ar. I was extremely pleased with Casey our salesperson! He explained all about the warranty and went over installation instructions! The installers were fantastic and did an excellent job!

Always reliable and knowledgeable. Great selection and service.

I chose Carpet One Floor & Home because I expected a professional install, but the crew damaged trim/walls and left obvious issues that shouldn’t happen on a paid job. When I reported it, the responses were slow and I kept getting passed around instead of getting a clear plan to fix it.

Rhonda worked very hard in finding me just the right shade of pink and the price we were willing to pay. I am now known as “the pink carpet lady”

Beautiful Guarantee, Lifetime Warranty, Pet Proof, Human Proof. Carpet is 3 years old, crushing, seams coming apart. attempted to have stains removed in October 2024 by professional flooring cleaners. They couldn't get the stains out. Contacted the owner of Emerson Carpet One located in Baton Rouge. Requested invoice of the cleaning bill and responded to his request. He replied via email telling me my Lifetime Warranty was voided because I didn't have the carpet professionally cleaned within 15 months post installation. Please share with me how the Hell a professional cleaning within 15 months makes a difference concerning the quality of product and installation. DO NOT PATRONIZE ANY CARPET ONE ENTITY NO MATTER HOW DESPERATE YOU MAY BE TO HAVE FLOORING INSTALLED AT YOUR HOMES. This is the actual response from Carpet One - It’s simple: if you’re not completely in love with how everything turns out, we’ll replace it. No hassles, no worries. It’s all part of our promise to make your experience as smooth and stress-free as possible, from the first idea to the final installation. Right.....Filing Civil Suit.....

Below is my correspondence regarding my concern. Judge for yourself whether or not it's of any concern to you:I am so sorry. I will address this with the installer right now. On Mon, Jun 30, 2025 at 10:14 AM [I] wrote: Good morning, Charles. I wanted to let you know how the carpet installation went. On the plus side, it looks great! I do wish we would have gone with the memory foam padding, as the feel isn’t as soft or plush feeling as I hoped. I recognize part of that is the lighter weight carpet over the top end options we considered, but I still feel like better padding would have been the answer. Oh well. It still looks great. That’s the good news. As for your installers. I wouldn’t allow them back in my house. Sorry. There were little things that didn’t amount to anything until my wife threw a fit once she discovered “dirty” toilet paper on the floor in our master bathroom. The skid marks in the toilet can be chalked up to inattentiveness, but her having to pick up used toilet paper with shit on it off the floor was the straw that broke the camel’s back. Additionally, the stove glass top was filthy when we bought the house so Jennifer put a lot of work and cleaning product into making it look as new as possible. Needless to say, we expected it to be that way when the workers left. Instead it had had I can only assume were tortillas cooked onto the surface that required razor-blading off the cooked on stuff and Cerama Bryte-ing it again. My wife is a sweetheart, but she was understandably pissed about those two things above. In all fairness, I was too. The little things that could have been easily addressed or over-looked include: A busted baseboard (pic attached) and the failure to re-install the threshold in one room. I admit the threshold was not obvious as it was next to the ceiling fan blades that were next to the doorway, so that might be on me for not inspecting the job before they left. The busted baseboard can be fixed with some time and effort (not the least of which might be trying to find identical replacement… I may just end up having to caulk it. Of the most minor infractions is that it doesn’t seem too much to ask for them to occasionally close the exterior door on a 90 degree day when they’re upstairs working. I understand if they’re running in an out how it could be a pain in the ass to set down a roll of padding or carpet to open shut a door, but I also don’t think it should have been necessary for me to discover it having been left open the entire time they where upstairs while I was there – at least until I closed it myself. Again, no biggie, just kind of inconsiderate in my opinion. I do appreciate that one of the guys called to ask if they could have the sodas in my refrigerator. Kinda of odd that they were looking in the fridge, but at least he asked rather than just taking them. I, of course, told him it was fine – as I would never say no to that. Maybe next time he should ask if it’s okay for them to cook lunch directly on the stovetop, too. Thank you for your time. Despite my beef with the installers, you did a great job. -end- The email response was the last I heard from anyone other than a voicemail from someone from Carpet One that I returned, twice, only to be able to leave a message that was never returned back.