Carpet One Floor & HomeReviews of carpet1floors.com

Below is my correspondence regarding my concern. Judge for yourself whether or not it's of any concern to you:I am so sorry. I will address this with the installer right now. On Mon, Jun 30, 2025 at 10:14 AM [I] wrote: Good morning, Charles. I wanted to let you know how the carpet installation went. On the plus side, it looks great! I do wish we would have gone with the memory foam padding, as the feel isn’t as soft or plush feeling as I hoped. I recognize part of that is the lighter weight carpet over the top end options we considered, but I still feel like better padding would have been the answer. Oh well. It still looks great. That’s the good news. As for your installers. I wouldn’t allow them back in my house. Sorry. There were little things that didn’t amount to anything until my wife threw a fit once she discovered “dirty” toilet paper on the floor in our master bathroom. The skid marks in the toilet can be chalked up to inattentiveness, but her having to pick up used toilet paper with shit on it off the floor was the straw that broke the camel’s back. Additionally, the stove glass top was filthy when we bought the house so Jennifer put a lot of work and cleaning product into making it look as new as possible. Needless to say, we expected it to be that way when the workers left. Instead it had had I can only assume were tortillas cooked onto the surface that required razor-blading off the cooked on stuff and Cerama Bryte-ing it again. My wife is a sweetheart, but she was understandably pissed about those two things above. In all fairness, I was too. The little things that could have been easily addressed or over-looked include: A busted baseboard (pic attached) and the failure to re-install the threshold in one room. I admit the threshold was not obvious as it was next to the ceiling fan blades that were next to the doorway, so that might be on me for not inspecting the job before they left. The busted baseboard can be fixed with some time and effort (not the least of which might be trying to find identical replacement… I may just end up having to caulk it. Of the most minor infractions is that it doesn’t seem too much to ask for them to occasionally close the exterior door on a 90 degree day when they’re upstairs working. I understand if they’re running in an out how it could be a pain in the ass to set down a roll of padding or carpet to open shut a door, but I also don’t think it should have been necessary for me to discover it having been left open the entire time they where upstairs while I was there – at least until I closed it myself. Again, no biggie, just kind of inconsiderate in my opinion. I do appreciate that one of the guys called to ask if they could have the sodas in my refrigerator. Kinda of odd that they were looking in the fridge, but at least he asked rather than just taking them. I, of course, told him it was fine – as I would never say no to that. Maybe next time he should ask if it’s okay for them to cook lunch directly on the stovetop, too. Thank you for your time. Despite my beef with the installers, you did a great job. -end- The email response was the last I heard from anyone other than a voicemail from someone from Carpet One that I returned, twice, only to be able to leave a message that was never returned back.

The salesperson in the store that we worked with (Laura) was great, but when the installers were ready to finish up, they called us to come by the house they were working in and complete the paperwork. One of the two installers immediately started complaining about the radiators in the three rooms (which if he looked at the plan grid, the radiators were clearly shown) saying that they should have been covered, but it was "too late to stop the job". The overall workmanship was and still is not what we expected from a professional and the same installer (Tom) said "it's adequate for a rental property". Um HELLO TOM, this house is NOT a rental property! I will NOT have these people back for future work.

This is an update to the review posted on May 8, 2018. Salesman Tom Taylor and a factory representative visited our home on May 31. They brought the sample slab of wood flooring with them from the store. Both agreed that the sample did not look the same as the installed flooring, but told us we should have known that based on information attached to the back of the sample. Mr. Taylor offered the store’s 90 day guarantee to replace the flooring if we were dissatisfied for any reason, but added that doing so might damage the sub-flooring possibly making a second installation more costly and no more satisfactory. Having just been through the chaos of building and moving into a new home, we opted not to take advantage of an unattractive option. Mr. Taylor agreed to obtain information on the specific adhesive used on installation so that we could determine the safest and most effective way to remove the residue left on the surface. Three emails, four phone calls, and two and a half weeks later, that information was finally provided today. Unfortunately we found that the adhesive manufacturer’s product information specifically advises against attempting to remove any surface residue once it has had time to cure. Regrettably, I cannot honestly revise my previous review to a more positive one. The flooring product sample slab available in the store did not reflect the coloration or character of the actual installed product. The advertised guarantee, which admittedly sounds good, is virtually meaningless if taking advantage of it potentially does more harm than good. The installation process left adhesive on the wood surface which cannot now be removed. Last but not least, the commitment to customer satisfaction must be seriously questioned when it takes well over a month and much perseverance to obtain information necessary for the customer to correct an installation issue. We have gone elsewhere for area rugs and had a very positive experience. I cannot recommend Carpet One.

Expectations that were set did not meet actual experience. We only asked for one thing, a timely installation. Poor communications with in their organization contributed to a poor experience. Phone calls not returned, an unacceptable experience.. We will say the man who did the carpet installation did a very professional job. Our review does not impact on him. Please note according to your definitions this score is a two, I do not agree with these definitions. My score is really a 1 star in no way a 2 star. Thank you for asking my opinion, please consider these comments a gift to improve the customer experience for others.