Carpet One Floor & HomeCarpet One Floor & Home® offers the largest selection of carpeting, hardwood, laminate flooring, tile floors, vinyl planks and vinyl tile, area rugs, mattresses, pillows, and more.
Carpet One Floor & Home (carpet1floors.com) has 135 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Cindy
Had an excellent experience with Carpet One. Laura was very easy to work with and was a delight
Response from Carpet One Floor & HomeMay 8, 2017
We appreciate the kind words and review, Cindy. Thank you for trusting us with your flooring needs!
Julie
Everything went smoothly! Everyone was super nice. Will definitely use them again!
Response from Carpet One Floor & HomeMay 8, 2017
We appreciate the feedback and review and hope you enjoy your new floors for years to come, Julie!
Dennis & R.
Work was done on time and to perfection. From choosing a carpet and pad to installation!
Response from Carpet One Floor & HomeMay 4, 2017
Hi Dennis & Rose, thank you so much for taking the time to leave a great review!
Susan & D.
We had a wonderful experience the 2 men that install our carpet were very professional and easy to work with. The scheduling of a convenient time was easy. The whole experience was good and the carpet is just what we wanted and expected. The process is tedious to pack up everything but well worth it and help us clean things out and discard things that should have been discarded years ago.
Response from Carpet One Floor & HomeApr 21, 2017
Hi Susan & David, we're so happy to hear you enjoyed your experience with us and that you're loving your new flooring. Thank you so much for the compliments to our team and for trusting us with your flooring needs. We look forward to working with you again soon!
Robert & Mary B.
Not a good experience. After going to the showroom to pick out tile, we had an estimator show up who told us this was a quick easy job. When the two installers showed up , we were informed half of the ordered tile was junk, and that the estimated cost was incorrect and they left without doing the job and didn't replace the carpet they had rolled back. A fourth employee showed up after many phone calls to the office and suggested we go with the original tile and a cheaper layout. The job was finally completed after an extended time, and now our credit card is being billed more than the amount on our receipt. This has also required phone calls to try to correct this error. We have now filed a dispute through our credit card company.
Response from Carpet One Floor & HomeApr 21, 2017
Hi Robert & Mary, thank you so much for reaching out to us about this. We pride ourselves on providing the absolute best customer service and installation possible, so this is definitely concerning for us to hear. We'd like to speak with you personally about your experience. Please give us a call at (518) 579-2400 whenever you're able. Thank you again, we look forward to talking with you soon.
Bob & E.
Good place to go for carpet. Salesperson, estimator and installers were great.
Response from Carpet One Floor & HomeApr 18, 2017
Hi Bob & Ellen, thank you for the great review! We look forward to working with you again on future projects.
Bill
Steve, the Installer and John, the Salesperson made all the difference!
Response from Carpet One Floor & HomeApr 11, 2017
Bill, thank you so much for the review! We're happy to hear that you had a great experience with our team. We know you will love your new floor and can’t wait to work with you again!
Rebecca
the in-store team was very good to work with and very diligent in figuring out the best way to lay my carpet out to avoid too many seams (John - CP store). The installation team was very hard working and did a great job. The carpet looks great.
Response from Carpet One Floor & HomeMar 29, 2017
Hi Rebecca, thank you for your kind words! We hope you enjoy your new floor for years to come!
