Carpet One Floor & HomeCarpet One Floor & Home® offers the largest selection of carpeting, hardwood, laminate flooring, tile floors, vinyl planks and vinyl tile, area rugs, mattresses, pillows, and more.
Carpet One Floor & Home (carpet1floors.com) has 135 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Bonnie
Excellent service, quality and workmanship. No pressure from salespersons (I had Russell in Latham, NY store) whom I highly recommend. Thank you Carpet One Floor & Home, I am very pleased.
Response from Carpet One Floor & HomeMar 29, 2017
We appreciate the great feedback, Bonnie! We hope you enjoy your new floors!
Lori
Carpet one installed a custom runner at our home. The installer was on time and courteous. He had to cut and angle the runner on the spot and it looks fantastic.
Response from Carpet One Floor & HomeMar 24, 2017
Hi Lori, thank you for your kind words! We hope you enjoy your new floor for years to come!
Maureen
Carpet One was awesome! I recommended to family and friends.
Response from Carpet One Floor & HomeMar 24, 2017
Hi Maureen, thanks so much the awesome feedback! We really appreciate it!
Helen & N.
We have had an amazing experience with carpet one from start to finish. It was a joy to meet Laura M in the store who gave us valuable advice on what type of flooring would suit our home. Laura M was so kind, cheerful, respectful and professional that we knew we were in good hands. We can not commend our installers enough. Ken and Riegel have done an amazing job. They both were extremely professional, kind and sincere. They listened carefully to our wants and our needs but also gave us valuable advice on what would and wouldn't work for the best outcome. They maintained a safe and clean environment at all times which was extremely important for my two young children. We love our new floors, so much we are going to get more done with Carpet One very, very soon. Thank you so much!!!
Response from Carpet One Floor & HomeMar 13, 2017
Hi Helen and Nick, thank you for taking the time to share your wonderful feedback with us. We're happy to hear Laura led you on a fantastic experience and that Ken and Riegel performed a stellar job installing your new floors. Thanks for supporting our local business and we look forward to working with you again soon!
Mark & K.
The staff at Carpet One Floor & Home make you feel very comfortable from the moment you walk in the door. They are very knowledgeable, professional, and helpful. They took the time to explain the different products and were able to steer us to the product that would work best for our needs, without being pushy. They were very easy to work with, and we didn't feel like we were just another number. They worked around our busy schedule when it came time to measure and install our carpet. We are very happy with both the carpet we chose and the entire experience we had. We highly recommend them and will go back again when we have future flooring needs.
Response from Carpet One Floor & HomeMar 13, 2017
Hi Mark & Kerry, thank you so much for taking the time to write this wonderful review. We are very happy to hear that the team was able to make your experience so wonderful. We know you will love your new floors and hope to work with you again!
Joe M.
The on-site measurement for carpet (living room, dining room, foyer, hallway and stairwell) was not accurate (stairs), thus not enough carpet was ordered (3+ week turn around) and therefore not enough carpet was available to allow the installers to complete the job in one visit. Additional carpet needed to be ordered (3 week turn around), received and installed. The carpet and pad purchased appears to be of excellent quality and hopefully will last for many years.
Response from Carpet One Floor & HomeMar 20, 2017
Hi Joe, thank you for reaching out to us. We pride ourselves on excellent customer service and we'd really like the chance to speak with you further about your concerns. Would you please give our team a call at (518-)785-9544 so that we can get more information from you? Thank you in advance!
Deanna
I could not be happier with my new floor. The two installers, Steve and Tom, were absolutely wonderful to work with during the week. They kept me informed of their progress every step of the way, arrived early each day, and cleaned up at the end of the day. They did an amazing job. I LOVE my new floor!!!!
Response from Carpet One Floor & HomeFeb 28, 2017
Hi Deanna, thank you for your kind words! We really appreciate hearing from you and we're glad that our team was able to make this such a great experience for you!
Charles
Mr. Finch in Sales and the young saleswoman who guided me on color and pattern were very nice, thoughtful and helpful. The gentleman who did the installation was terrific! A great craftsman and very nice and friendly, too!! Much appreciated! Thank you to all!!!
Response from Carpet One Floor & HomeFeb 16, 2017
Hi Charles, thank you for the great review. We noticed that all of your comments were positive, but that you only gave us a 1-star rating. We’d like to see what we can do to make your experience with us a 5-star. Please let us know if there is some area, in which we fell short of your expectations. We look forward to hearing from you so please do reach out to us whenever you have a moment. Thank you!
