Katy G.
I bought a Good Girl Supreme at Faro…
I bought a Good Girl Supreme at Faro airport but unfortunately the scent was faulty. I contacted Puig and a member of the staff (Daisy) was very understanding. I was provided with a free label to send back the faulty perfum. Once they received it, they send me straight away a replacement and it smells beautifully 😍. Their customer service is good and they respond quickly.
Response from Carolina HerreraDec 20, 2023
Dear Catia, Thank you so much for the positive feedback you took the time to share with us! We are delighted to read that you have greatly appreciated Daisy’s assistance, who offered you a prompt resolution with empathy and efficiency. Our team constantly strives to respond professionally to all our customers' requests, in order to offer them the most pleasant experience! Please do not hesitate to contact us should you require any further assistance or information in the future. We look forward to seeing you again very soon on our online store! Your Carolina Herrera Team



