The House of Herrera is defined by the iconic style and effortless sophistication of its founder Carolina Herrera, launching Carolina Herrera New York in 1981. Carolina Herrera New York is our luxury fashion and beauty house renowned for its fashion-forward collections and world-class couture atelier.Encompassing fragrances and a newly launched, fully customizable makeup collection, Carolina Herrera Fragrances reflects the effortless sophistication and iconic style of founder Carolina Herrera.
Carolina Herrera (carolinaherrera.com) has 837 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
carolinaherrera.com
Website
carolinaherrera.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
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The company replied to 95% of reviews.
Latest
Most recent review: October 2026.
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When I placed my order I forgot to put the promo code so I reached out and asked for assistance, Josiane K made it happen. That is definitely A+ customer service. Thank You!
Response from Carolina HerreraMay 1, 2024
Dear Veronica,
Thank you very much for taking the time to leave us such nice feedback.
We are happy to hear that you have reached out to our consumer service team and that Josiane K. were able to assist you and resolve your query swiftly.
If you need any further help or information, in the future, please do not hesitate to contact us.
Your Carolina Herrera Team
SM
Sra M.
Ótimo atendimento
Ótimo atendimento, respostas rápidas e claras. Agradecimento especial à atendente Luanna C. Muito prestativa e agradável.
Response from Carolina HerreraApr 26, 2024
Preazada Sra. M,
Ficamos muito felizes em saber que você está satisfeito com sua compra e que teve uma ótima experiência com a Luanna.
O feedback dos clientes é muito importante para nós e iremos compartilhá-lo com toda a nossa equipe, principalmente com a Luanna. Espero que você continue gostando do seu perfume e tenha experiências mais positivas no futuro.
Obrigado por escolher Carolina Herrera e estamos à disposição sempre que precisar.
Atenciosamente,
Atendimento ao Consumidor Carolina Herrera..
CL
cliente
Marca ecológica? No un cero
Hace menos de tres años compré una polvera, se me resbaló y fue al suelo, de rayo el esmalte de la carcasa estampada que vendían suelta, he intentado comprar una nueva y no puedo. Han cambiado y ahora no las venden sueltas , tengo que comprar el estuche entero,
Nos venden las cosas como que debemos ser más ecológicos con productos rellenarles, pero a la mínima se aprovechan
Un cero en ecología.
Encima cachondeo que les compré de nuevo toda la polvera, ahora si que han perdido un cliente.
Es vergonzoso, ojalá tuvieran que tener recambios de lo que venden por ley 10 años como en los electrodomésticos.
Su seriedad y atención al cliente me da risa, por no decir otra cosa.
Response from Carolina HerreraApr 26, 2024
Estimada/o cliente,
Esperamos que se encuentre bien.
Gracias por tomarse su tiempo para compartir estos comentarios con nosotros.
Lamentamos escuchar que la carcasa de sus polvos compactos se haya rayado al caer al suelo.
En Carolina Herrera ofrecemos recambios para cada barra de labios, mini Kiss y polvos compactos. Estos recambios, lamentablemente, no incluyen las carcasas.
Sin embargo, puede obtener unos polvos compactos en nuestro sitio web para obtener una carcasa personalizable, además de incluir los polvos compactos que elija. Esto puede servirle para tener un recambio extra en el futuro.
Tratamos cada reclamación con seriedad y con extrema sensibilidad, ya que uno de nuestros principales objetivos es garantizar la satisfacción de nuestros clientes, además de superar las expectativas de calidad de nuestros productos y servicios.
Por este motivo, hemos guardado su mensaje para futuras revisiones de nuestro servicio.
No dude en ponerse en contacto nuevamente con nuestro servicio de atención al consumidor si necesita más asistencia.
Su equipo de Carolina Herrera.
KS
Kenny’s
Patrick B
Patrick, Resolved my concern and was of great help to me, good customer service.
Response from Carolina HerreraApr 24, 2024
Dear Kenny's,
Thank you so much for taking the time to write such wonderful review!
We are delighted to hear that Patrick has been able to offer you the good customer service you deserve. Our main objective is to provide an online experience that exceeds your expectations. It is with great pleasure that we have read your positive feedback, and we would like to thank you for taking the time to tell us about your satisfaction.
Your compliments reinforce us in our daily effort to offer the best to our customers.
We remain at your disposal if you need any further assistance or information on our products in the future!
We look forward to the next time we will welcome you to Carolina Herrera.
Your Carolina Herrera Team.
MD
Maria D. G.
Tiny Error, Amazing Respionse!
Maria M. was so pleasant and professional. My order arrived missing an additional charm that was ordered. I emailed right away, and Maria M. quickly responded. Ideally CH prefers to see pictures of all packaging. Since the packaging was not damaged, I did not think to save it. Once the details of the issue were sorted out, I received my charm as ordered very quickly. Maria M. thank you for your help! Lastly my product exceeded expectations! I am very pleased.
Response from Carolina HerreraApr 24, 2024
Dear Maria,
Thank you very much for taking the time to leave us such very nice feedback regarding your experience with our Carolina Herrera consumer service team and our products!
It is so rewarding to know that Maria M. has been able to turn around your experience with Carolina Herrera, and we hope that you will continue to shop with us in the future!
If you need any further help or information, in the future, please do not hesitate to contact us.
We hope to welcome you again, very soon.
Your Carolina Herrera Team.
NB
Nicole B.
Kimberly H was fantastic
Kimberly H was fantastic! She was able to help me with an issue quickly and got my order sent out immediately.
Response from Carolina HerreraApr 24, 2024
Dear Nicole,
Thank you very much for taking the time to leave us such very nice feedback regarding your experience with our Carolina Herrera consumer service team!
We are delighted to hear that you have appreciated the quick help you received from Kimberley who ensured that you have had a fantastic experience! We will share the feedback with her and our consumer service team.
If you need any further help or information in the future, please do not hesitate to contact us.
We hope to welcome you again, very soon.
Your Carolina Herrera Team.
JL
Josiéle O.
o atendimento pós compra foi…
o atendimento pós compra foi espetacular, fui prontamente atendida e superou minhas expectativas.
Response from Carolina HerreraApr 19, 2024
Prezada Josiéle ,
Ficamos extremamente satisfeitos em saber que o nosso atendimento pós-compra superou as suas expectativas!
A nossa equipe se esforça ao máximo para garantir que cada cliente se sinta valorizado e bem cuidado após a compra.
Obrigado por compartilhar sua experiência positiva conosco, estamos sempre aqui para oferecer o melhor suporte possível.
Atenciosamente,
Equipe Carolina Herrera
CF
Cristina fernandez P.
Siempre un trato formidable con la…
Siempre un trato formidable con la atención hacia los clientes.Aparte de unos productos de calidad inmejorable
Response from Carolina HerreraApr 18, 2024
Estimada Cristina,
Nos alegra mucho leer que le hemos ofrecido una formidable experiencia de servicio al consumidor, y que le hayan gustado nuestros productos. Nos esforzamos por proveer el mejor servicio posible a nuestros consumidores, y nos enorgullece ver que le hayamos atendido con un servicio de calidad.
Agradecemos que se haya tomado el tiempo en dejarnos esta maravillosa reseña, la compartiremos con todo nuestro equipo.
Esperamos que disfrute de los productos y volver a verla pronto en Carolina Herrera.
El equipo de Carolina Herrera.
