Anthony C.
Lack of quality control
Went to the Boca Raton store and purchased a handbag for my girlfriend. The color she liked was not in stock, so the salesperson ordered to be shipped to the house. The wrong size bag was shipped. I returned to the Coral Gables store and the salesperson there ordered the correct bag, again to be shipped to my house. Bag arrived and when opening the box, it had none of the protective plastic and paper and the straps were just tossed in the handbag with no protection. Clearly a return from another customer that was reshipped. This bag also had what appeared to be scratches on the back. Unacceptable quality control for a 2000.00 handbag. Wasted more time and returned via UPS and am awaiting a refund. The salesperson in Coral Gables wanted to order yet another bag which I refused and countered with the suggestion that she order the bag without charging me to be shipped to her store and upon inspection, I will purchase. She declined which was a clear indication that they don't even trust that the bag will be problem free. That action said it all about this brand. Never again.
Response from Carolina HerreraJun 6, 2024
Dear Anthony, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused with your recent handbag purchase. Kindly know that since your purchase involves a CH Carolina Herrera product, our team is unable to assist you further as we do not handle issues related to CH Carolina Herrera. To solve your issue promptly, we do recommend contacting the CH Carolina Herrera team directly. You can reach out to them via email at [email protected]. They will be happy to assist you. Thank you for understanding! Your Carolina Herrera Team