Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera reviews

837 approved reviews, newest moderated first

Cielo G.
Apr 4, 2025
Great customer service
I emailed to ask about a samples question and I was responded by the next day, very kindly by a dear employee named Giulia M. She was very sweet and patient, and provided me with information on samples and orders. I appreciate her clear interest in helping me a customer with my question. Thank you Giulia M please give her a raise😊
Response from Carolina HerreraApr 4, 2025
Dear Cielo Galdamez, Thank you so much for your kind words and for taking the time to share your experience. We are thrilled to hear that Giulia was able to assist you promptly and with such care and patience. It’s wonderful to know that she made such a positive impression, and we truly appreciate your recognition of her hard work and dedication. Your feedback is greatly appreciated, and we’ll be sure to pass along your praise to Giulia and our Consumer Service team. We hope to welcome you again at Carolina Herrera soon. Kind regards, Your Carolina Herrera team.
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Caroline P.
Apr 2, 2025
Foi prestativo
Foi prestativo, atencioso e muito ágil.
Response from Carolina HerreraApr 3, 2025
Prezada Caroline, Agradecemos por compartilhar o seu feedback! Ficamos muito contentes em saber que você teve uma experiência tão positiva com nossa equipe de Atendimento ao Consumidor. Proporcionar um serviço excepcional e garantir que nossos clientes se sintam valorizados é sempre nosso objetivo, e é ótimo saber que alcançamos isso para você. Se precisar de mais alguma coisa, por favor, não hesite em entrar em contato. Desejamos a você um excelente dia! Equipe Carolina Herrera
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joseph A.
Mar 31, 2025
Josiane K (Carolina Herrera) was…
Josiane K (Carolina Herrera) was excellent in customer service. received immediate email responses and she took care of my promocode. i was able to buy a mothers day gift for my wife. appreciate the prompt responses from staff.
Response from Carolina HerreraMar 31, 2025
Dear Joseph, Thank you so much for your feedback! We're thrilled to hear that you had a great experience with our customer service team. Josiane K. will be delighted to know she made a positive impact! Our main objective is to provide an experience that exceeds your expectations. If you ever need anything, don’t hesitate to reach out. Your Carolina Herrera Team
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SJS
Mar 25, 2025
No refund or replacement for faulty product
Ordered my mother a lipstick, which snapped after 2 uses. I sent customer services a picture , 3weeks worth of communication, 2 phone calls and they still have not provided a return label, refunded the product or sent a replacement. I have since purchased a replacement as this was a gift. Shocking customer service and I will be taking this further.
Response from Carolina HerreraMar 26, 2025
Dear SJS, We're very sorry to hear about your experience and completely understand how frustrating it must be, especially since it was a gift. Please know that we take situations like this very seriously. Today, a member of our Management team reached out to you via email and then by phone to address your concerns and explain the steps we’ve taken to resolve this matter in the best possible way. If you have any further questions or need additional support, please don’t hesitate to reach out. We're here to help. We apologize for the inconveniences caused. Kind regards, Your Carolina Herrera Team
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Sarah
Mar 24, 2025
Dreadful experience
Dreadful experience. Bombarded by adverts for the lip liners. Bought one then liked so another. Then a lip balm. Loads out of stock items. Then was blocked! Emailed them, had to send photographic ID to prove who I was! Despite them happily taking my money. Customer service awful. They never got back to me. Had to chase them to try to buy then still out of stock. No apology. No gratitude. Really bad online service. Made to feel like a thief or something. I will NEVER buy from here again. Plus the swatches look NOTHING like the actual colours. Hot nude and chic nude plus slay nude look identical but totally different. Beware. Disgraceful. They don’t deserve your money.
Response from Carolina HerreraMar 26, 2025
Dear Sarah, We appreciate you taking the time to share your feedback with us. We understand how frustrating this must have been for you, and we sincerely apologize for any inconvenience caused. Kindly know that our customers' satisfaction is extremely important to us, and we want to ensure that every shopping experience is smooth and enjoyable. We have reached out to you privately to discuss this matter further and to address your concerns directly. Thank you for bringing this to our attention. We appreciate your feedback and hope to make things right. Your Carolina Herrera Team
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Tamires V.
Mar 24, 2025
Equipe muito prestativa
Minha compra chegou super rápida e muito bem embalada. Mas esqueci de selecionar os brindes no meu carrinho. Acionei a equipe da CH e o Alexandre O gentilmente resolveu minha situação e conseguiu o envio das amostras. Estou ansiosa para receber e conhecer as novidades de Carolina Herrera!
Response from Carolina HerreraMar 24, 2025
Prezada Tamires, Agradecemos pelo seu feedback! Ficamos felizes em saber que sua compra chegou super rápido e que o Alexandre O. resolveu sua situação de forma eficaz. Vamos repassar seu feedback para ele, e temos certeza de que ele ficará muito feliz com o reconhecimento. Trabalhamos sempre para oferecer o melhor aos nossos clientes. Se precisar de qualquer outra coisa, estaremos sempre à disposição! Desejamos a você um excelente dia! Equipe Carolina Herrera
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Cristina S.
Mar 21, 2025
Numa compra não veio um presente…
Numa compra não veio um presente anunciado Escrevi e Alexandre O informou me que já estava esgotado Informou me que podia escolher outro dos que tinham Contudo eu gostaria de outro é Alexandre O foi extremamente simpático e eficiente e conseguiu Assim mantém uma cliente que recomenda a CH online
Response from Carolina HerreraMar 21, 2025
Prezada Cristina, Muito obrigado pelo seu feedback! Ficamos felizes em saber que, mesmo diante da situação inicial, Alexandre O. conseguiu encontrar uma solução para você com simpatia e eficiência. Vamos repassar seu feedback para ele, e tenho certeza de que ele ficará muito feliz com o reconhecimento. Se precisar de qualquer outra coisa, estaremos sempre à disposição! Desejamos a você um excelente dia! Equipe Carolina Herrera
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SALIMA K.
Mar 20, 2025
J’ai passé une commande sur le site de…
J’ai passé une commande sur le site de Carolina Herrera et j’ai rencontré un petit souci. Heureusement, grâce à Mme Sylvie F, tout a été rapidement réglé. Elle a été d’une grande gentillesse, très professionnelle et extrêmement réactive. Un service client au top, merci encore !
Response from Carolina HerreraMar 21, 2025
Chère Salima, Nous vous remercions infiniment pour votre retour si chaleureux. Nous sommes ravis d'apprendre que votre expérience avec notre service client a été à la hauteur de vos attentes. Chez Carolina Herrera, nous mettons un point d'honneur à offrir un accompagnement personnalisé et réactif, et savoir que notre ambassadrice de marque Sylvie a su vous apporter une solution rapide avec professionnalisme et gentillesse est une vraie source de fierté pour nous. Nous espérons que votre prochaine expérience d'achat avec Carolina Herrera sera exceptionnelle. Merci encore pour votre confiance envers notre marque. Votre Équipe Carolina Herrera
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