Carolina HerreraThe House of Herrera is defined by the iconic style and effortless sophistication of its founder Carolina Herrera, launching Carolina Herrera New York in 1981. Carolina Herrera New York is our luxury fashion and beauty house renowned for its fashion-forward collections and world-class couture atelier.Encompassing fragrances and a newly launched, fully customizable makeup collection, Carolina Herrera Fragrances reflects the effortless sophistication and iconic style of founder Carolina Herrera.
Carolina Herrera (carolinaherrera.com) has 837 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing837 approved reviews, newest moderated first
Elena M.
Me atendió Sebastian, educado y eficiente Gracias
Response from Carolina HerreraMay 2, 2025
Estimada Elena, Agradecemos sinceramente su valoración. Nos complace saber que Sebastian le brindó una atención educada y eficiente. Comentarios como el suyo nos motivan a seguir ofreciendo un servicio de calidad. Esperamos poder darle la bienvenida de nuevo pronto en Carolina Herrera. Atentamente, Su Equipo de Carolina Herrera
Alexander M.
Freundlich, schnell, kompetent
Response from Carolina HerreraMay 1, 2025
Sehr geehrter Herr Miehe, vielen Dank für Ihre Kontaktaufnahme mit Carolina Herrera. Mit großer Freude haben wir Ihr positives Feedback gelesen, und wir möchten Ihnen dafür danken, dass Sie sich die Zeit genommen haben, uns Ihre Zufriedenheit zu übermitteln. Ihr Kompliment bestärkt uns in unserem täglichen Bemühen, unseren Kunden das beste Online-Erlebnis zu ermöglichen. Wir hoffen Sie bald wieder bei Carolina Herrera wilkommen zu heißen. Mit freundlichen Grüßen, Ihr Carolina Herrera Team
Ivan C.
El trato, la atención es excelente 👌🏼
Response from Carolina HerreraMay 1, 2025
Estimado Ivan, Le agradecemos sinceramente su valoración. Nos complace saber que el trato y la atención recibidos han estado a la altura de sus expectativas. Su opinión es muy valiosa para nosotros y nos motiva a seguir trabajando con el mismo compromiso. Esperamos poder darle la bienvenida de nuevo en Carolina Herrera. Saludos, Su Equipo de Carolina Herrera.
Alicia B.
Experiencia acorde a la marca que es Carolina Herrera! Experiencia de 10. Encantada con el trato de Grace H.
Response from Carolina HerreraApr 30, 2025
Estimada Alicia, Muchas gracias por compartir su opinión. Nos complace saber que su experiencia estuvo en línea con los estándares de excelencia de Carolina Herrera. Valoramos especialmente su reconocimiento al trato recibido por parte de Grace H., a quien haremos llegar su comentario. Esperamos poder darle la bienvenida en Carolina Herrera de nuevo pronto. Saludos, Su Equipo de Carolina Herrera.
Pedro S.
I bought a purse it came defective . I reached out to to customer service to get a replacement . The whole process took more than two weeks and at the end they couldn’t send me a replacement but returned the money to the account ( it will take 14 more days ) and then they want me to repurchase the purse which I will obviously not do .
Response from Carolina HerreraApr 25, 2025
Dear Pedro, Thank you for taking the time to share your feedback and we are truly sorry to hear about your experience. We understand how disappointing it must be for you. This is certainly not the level of service we strive to provide. Please rest assured that our team will be getting back to you shortly to assist you further. We value your trust in Carolina Herrera and will do our best to turn this experience around. Your Carolina Herrera Team
Giulliane
Bom atendimento pelo Adysson. Resolveu as duas situações que eu precisei e foi bem atencioso. Deu tudo certo p/ finalizar a compra.
Response from Carolina HerreraApr 22, 2025
Prezada Giulliane, Muito obrigado por compartilhar sua experiência! Ficamos felizes em saber que o Adysson conseguiu te ajudar com atenção e eficiência, e que deu tudo certo na finalização da sua compra. Vamos repassar seu feedback para ele, e temos certeza de que ele ficará muito feliz com o reconhecimento. Se precisar de mais alguma coisa, por favor, não hesite em entrar em contato. Desejamos a você um excelente dia! Equipe Carolina Herrera
parvin M.
I’m writing to share my deep disappointment with CH Carolina Herrera Paris and to caution future customers about my experience. Late last year, I purchased a dress from their Paris store but was unable to take it with me due to travel timing, so I arranged for it to be posted to Australia. I had bought the dress specifically for a close friend’s wedding in late February. When I finally tried it on before the event, I discovered it was too large. I immediately contacted the store, offering to cover all shipping costs to exchange it for a smaller size (size 8). However, the return parcel was held by French postal services due to customs processing, requiring a simple signature from the store. Despite my repeated emails over the span of three months, I received no timely assistance or resolution. This has been an incredibly frustrating and emotionally disappointing experience. Not only did I not have the dress for my friend’s wedding, but I’ve also incurred financial loss and stress—something I never expected from a high-end brand. What is most disheartening is the complete lack of customer care. The service I’ve received falls far below the standards expected from a luxury retailer and has left a lasting negative impression. Sadly, I will not be purchasing from CH Carolina Herrera again, and I urge others to be cautious when ordering internationally from this store.
Response from Carolina HerreraApr 21, 2025
Dear Parvin, Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you have faced and we do understand how disappointing this situation must have been, especially given the importance of the event you were preparing for. We would like to clarify that our team handles customer service for Carolina Herrera, which is separate from CH Carolina Herrera. As such, we unfortunately do not have access to orders or internal processes related to CH Carolina Herrera boutiques, including the Paris store you have mentioned. To ensure your concerns are addressed by the appropriate team, we kindly ask you to reach out directly to CH Carolina Herrera's customer service using the contact details below: Email: [email protected] and Toll-Free Number: +1 844 547 2912 Their availability is Monday to Friday from 9AM to 7PM, and Saturday from 10AM to 6PM (EST). They will be best positioned to assist you with the matter and offer the appropriate resolution. Thank you for understanding! Your Carolina Herrera Team
Sara
Produto maravilhoso e foram muito atenciosos parar sanar minhas dúvidas. Entrega dentro do prazo. Fora os mimos que recebi. Muito satisfeita com minha compra e todo atendimento prestado.
Response from Carolina HerreraApr 15, 2025
Prezada Sara, Obrigado por compartilhar sua experiência conosco. Ficamos muito felizes em saber que você gostou do produto e do nosso atendimento! Na Carolina Herrera, nosso compromisso é proporcionar a melhor experiência possível aos nossos clientes. Se precisar de qualquer suporte, entre em contato conosco. Desejamos a você um excelente dia! Equipe Carolina Herrera
