Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera reviews

837 approved reviews, newest moderated first

KH
Sep 25, 2025
Anna O
Anna O. Was very helpful and patience with answering questions and guiding me thru the return process. While my purchase didn't work for me this time, I would not hesitate to purchase from Carolina Herrera in the future.
Response from Carolina HerreraSep 26, 2025
Hi, Thank you for sharing your experience with us. We are truly pleased to hear that our brand ambassador Anna was able to support you with such patience and care throughout the return process. At Carolina Herrera, we believe that exceptional service is just as important as the products we create, and it is wonderful to know that Anna made your experience smooth and reassuring, even though the item was not the right fit this time. Your kind words mean a great deal to us, and we will be sure to share your appreciation with Anna. We look forward to welcoming you back and to ensuring your next experience with us is as exceptional as you deserve. Your Carolina Herrera Team
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Bruna M. M.
Sep 24, 2025
Ótima profissional
Um agradecimento à Bruna que foi muito solicita e disposta a me ajudar desde o início.
Response from Carolina HerreraSep 24, 2025
Prezada Bruna, Ficamos imensamente felizes em saber que nossa equipe de suporte Carolina Herrera proporcionou a você uma experiência positiva e eficiente, em especial a Bruna. Estamos aqui para fornecer um serviço rápido, eficiente e atencioso, e é ótimo saber que conseguimos atender às suas expectativas. Agradecemos por escolher Carolina Herrera como sua opção de compra e estamos à disposição sempre que precisar. Atenciosamente, Equipe Carolina Herrera
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Karen G. F.
Sep 23, 2025
Excelente atención al cliente
Fue muy buena la atención y el servicio, a pesar de contar con un atraso en el envío, Kimberly no dejo de brindarme atención, eso se agradece mucho
Response from Carolina HerreraSep 23, 2025
Estimada Karen, Muchas gracias por compartir su experiencia. Lamentamos escuchar que hubo un retraso en el envío, pero nos alegra saber que Kimberley estuvo atendiendole en todo momento y le brindó el soporte que necesitaba. Compartiremos sus palabras con nuestro servicio de atención al consumidor, y por supuesto con Kimberley, que estará encantada de escuchar sobre usted. Saludos, Su Equipo de Carolina Herrera.
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Lisa H.
Sep 20, 2025
Prompt Response from Kimberly H!
The response time to my request for a return was very fast. Kimberly H. was very courteous and provided me a clear timeline for receipt of a FEDEX label.
Response from Carolina HerreraSep 22, 2025
Dear Lisa, Thank you for your wonderful review! Our team works hard to meet your expectations, and it’s great to hear that Kimberley succeeded. We sincerely can’t wait to welcome you back to Carolina Herrera and we wish you a lovely day! Warmest wishes, Your Carolina Herrera Team
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Margis A.
Sep 19, 2025
Excellent service
Excellent service. I filed a complaint, and Miss Kimberly H. responded very quickly and resolved my issue. I'm delighted with my new perfume, “ la bomba” Carolina Herrera, the best.
Response from Carolina HerreraSep 22, 2025
Dear Margis, Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that Kimberley made a difference for you. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. We hope that our fragrances will continue to bring you joy and we cannot wait to welcome you back to Carolina Herrera soon. On behalf of Carolina Herrera, we wish you a lovely day! Sincerely, Your Carolina Herrera Team
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Claire
Sep 18, 2025
My earings order never came
My earings order never came. I mailed my problem and they told me that de delivery man left the juwelery outside (!) my doorstep. So they are probebly stolen. It is a strange story and they told me that they are waiting for answers from the delivery organisation, but I still haven’t got my earings and it feels like it is now my problem that Carolina Herrera does business with such uncarefull deliverers. I gave it 2 starts and not 1 because they mail me about the process.
Response from Carolina HerreraSep 18, 2025
Dear Claire, Thank you for contacting Carolina Herrera. We were sorry to learn about your earrings. Your enquiry relates to our CH Carolina Herrera fashion division. Our team exclusively handles requests related to https://www.carolinaherrera.com/. Below you will find the correct contact details for CH Carolina Herrera so that you can get in touch with the relevant team who will deal with your matter: [email protected]. We are also sharing the Trustpilot link for this division: https://uk.trustpilot.com/review/chcarolinaherrera.com. On behalf of Carolina Herrera, we wish you a pleasant day. Kind regards, Your Carolina Herrera Team.
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Jiomara M.
Sep 17, 2025
Buena atención
Hubo un atrasado con mi pedido, pero su personal está capacitado y supieron resolverme y contactarme en cuanto se pudo.
Response from Carolina HerreraSep 18, 2025
Estimada Jiomara, Gracias por compartir su experiencia. Lamentamos escuchar sobre el retraso en su pedido, pero nos alegra saber que nuestro equipo de atención al consumidor pudo atenderle y resolver la situación con eficacia. Valoramos mucho su confianza y esperamos poder darle le bienvenida en Carolina Herrera de nuevo pronto. Un saludo, Su Equipo de Carolina Herrera.
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Vivienne
Sep 16, 2025
An item was forgotten on my order and I…
An item was forgotten on my order and I reached out and Yukyin C. was extremely kind and helpful and rectified it IMMEDIATELY! The customer service was above and beyond.
Response from Carolina HerreraSep 16, 2025
Dear Vivienne, Thank you very much for taking the time to leave us such very nice feedback regarding your experience with our Carolina Herrera consumer service team! We are delighted to hear that everything was sorted for you and that have appreciated the help you have received from Yukyin, who helped you efficiently and ensured that you have had a brilliant experience! If you need any further help or information, in the future, please do not hesitate to contact us. We hope to welcome you again, very soon. Your Carolina Herrera Team
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