Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera reviews

837 approved reviews, newest moderated first

Lisbeth N.
Sep 30, 2025
Falta de mercancia
Llamé con un problema hablé con una joven la cual no me quiso ayudar bajo ninguna circunstancia después volví a llamar y afortunadamente me atendió Camilo V quién me ayudó rápidamente con el problema de mi pedido fue muy profesional y muy amable, la compañía debería de tener más Asociados como Camilo V Quién hace que tus llamadas a servicio al cliente sean más fácil y rápida. Camilo V Gracias por ayudarme con mi pedido..
Response from Carolina HerreraOct 2, 2025
Estimada Lisbeth, Muchas gracias por compartir su experiencia. Nos complace saber que recibió una excelente atención por parte de Camilo. Agradecemos sinceramente sus palabras y nos alegra que el servicio ofrecido haya estado a la altura de sus expectativas. Esperamos poder darle la bienvenida en Carolina Herrera de nuevo pronto. Saludos cordiales, Su Equipo de Carolina Herrera
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Beerez M.
Sep 27, 2025
Atendimento
Produtos maravilhosos e atendimento incrível do sr. Alexandre.
Response from Carolina HerreraSep 29, 2025
Prezada Beerez, Ficamos imensamente felizes em saber que o Alexandre proporcionou a você uma experiência tão positiva e eficiente. Agradecemos por compartilhar a experiência que teve com à nossa equipa! Estamos aqui para fornecer um serviço rápido, eficiente e atencioso, e é ótimo saber que conseguimos atender às suas expectativas. Agradecemos por escolher Carolina Herrera como sua opção de compra e estamos à disposição sempre que precisar. Atenciosamente, Atendimento ao Consumidor Carolina Herrera.
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Audrey D.
Sep 26, 2025
Communication parfaite
Communication parfaite, Sylvie F a su m’écouter et prendre en charge ma demande très rapidement. Et ma tenu informé de toutes les différentes étapes. Un grand merci à elle pour son professionnalisme et sa gentillesse.
Response from Carolina HerreraSep 30, 2025
Bonjour Audrey, Nous vous remercions pour votre retour positif. Nous sommes ravis d’apprendre que notre ambassadrice de marque Sylvie a su répondre à vos attentes avec professionnalisme et bienveillance. Nous ne manquerons pas de lui transmettre vos compliments, qui lui feront très plaisir. Nous sommes impatients de vous accueillir, de nouveau, sur notre boutique en ligne carolinaherrera.fr ! Votre Équipe Carolina Herrera
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Carolina
Sep 26, 2025
Spectacular Customer Service
I reached out to the customer service team after an item was not included in my order and it was by far the best customer service that I have ever received from a company. A special thank you to Grace H., Sana A., and Giulia for their respect, kindness, and quickness. They did not hesitate to resolve my issue and made my experience as a customer, one that made my love for the company grow. I will continue to repurchase their products and services, especially after how they handled my situation.
Response from Carolina HerreraSep 26, 2025
Dear Carolina, Thank you for taking the time to share such a thoughtful review. We are happy to hear that your experience with our customer service team exceeded your expectations. At Carolina Herrera, we pride ourselves on creating not only exceptional products but also meaningful experiences that reflect our commitment to respect, kindness, and care for each of our customers. We are especially pleased to know that our brand ambassadors Grace, Sana, and Giulia were able to assist you so promptly and attentively. Your recognition of their efforts means so much to us, and we will be sure to share your kind words with them. It is our goal to ensure that every interaction leaves you feeling valued and appreciated, and it brings us great joy to know that we were able to achieve this for you. We look forward to welcoming you back to Carolina Herrera Your Carolina Herrera Team
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Jackie B.
Sep 25, 2025
Great customer service
I sent an email regarding my order and the customer service was great, I immediately received a reply.
Response from Carolina HerreraSep 26, 2025
Dear Jackie, Thank you for taking the time to share your experience with us. We are happy to hear that our customer service team was able to assist you so promptly and effectively. At Carolina Herrera, we strive to provide not only beautiful products but also attentive and seamless service that reflects the values of our brand. It is wonderful to know that your email was answered immediately and that you felt well taken care of. Your feedback is truly appreciated, as it reinforces our commitment to ensuring that every interaction is handled with efficiency, care, and respect. We look forward to welcoming you back to Carolina Herrera Your Carolina Herrera Team
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Valeria B.
Sep 25, 2025
por que resolvieron mi problema
por que resolvieron mi problema
Response from Carolina HerreraSep 26, 2025
Estimada Valeria, Muchas gracias por compartir su experiencia. Nos complace saber que el Equipo de Atención al Consumidor pudo ayudarle a resolver su problema de manera satisfactoria. Sus comentarios positivos nos motivan en nuestro esfuerzo diario por ofrecer lo mejor a nuestros clientes. Esperamos poder darle la bienvenida en Carolina Herrera de nuevo pronto. Saludos, Su Equipo de Carolina Herrera.
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Joslyn P.
Sep 25, 2025
Thank you
Thank you, Sylvie.F You've been great 👍🏾 ordered on the 20th and package arrived on the 23rd. So in love with the packaging, etc 😍 just perfect. Bought in the UK.
Response from Carolina HerreraSep 25, 2025
Dear Joslyn, Thank you very much for taking the time to leave us such lovely feedback! We are beyond delighted to read that you have appreciated the help and service that you have received from Sylvie. Our Team always strives to go above and beyond, to ensure our customers receive the best possible service they deserve. If you need any further assistance or information, please do not hesitate to contact us and we will always be happy to help. We look forward to welcoming you back to Carolina Herrera Your Carolina Herrera Team
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Claudia C.
Sep 25, 2025
Amazing experience!
Great products and excellent customer service. Sylvia F was super helpful!
Response from Carolina HerreraSep 25, 2025
Dear Claudia, Thank you very much for taking the time to leave us such lovely feedback! We are beyond delighted to read that you have appreciated the help you received from Sylvie. Our Team always strives to go above and beyond, to ensure our customers receive the best possible service they deserve. If you need any further assistance or information, please do not hesitate to contact us and we will always be happy to help. We look forward to welcoming you back to Carolina Herrera Your Carolina Herrera Team
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