Carolina HerreraReviews of carolinaherrera.com

I placed an order online. My order had been sitting in my cart for a few days. When I went to place the order I didn’t realize the coupon code for the free makeup bag, perfume miniature, and hand lotion was not longer attached to the order until minutes after I placed the order. I immediately looked for a place to cancel and reorder, but that wasn’t an option. I emailed customer service and received a prompt response from Nicoletta. I was disappointed to find out that company policy would not honor the coupon code after placing the order, which is understandable. Also, I was not able to cancel the order. This was the only reason I was placing this order so I was pretty disappointed. However, Nicoletta was great in communicating that in a very professional and respectful manner, as well as providing alternative methods such as returning the item once I receive it and try ordering again (although she couldn’t guarantee stock and it can take up to a month). Although I wear this perfume daily and absolutely love it, this is the first time I have ordered directly from Carolina Herrera. I have not received the perfume yet so my review is purely based on customer service, not delivery or packaging. Will I order from Carolina Herrera directly again? I’m not sure. I tend to put items in my cart and wait a few days before purchasing so I could see this happening again and once again miss out on something. I also can’t say much for company policy. BUT I can say a lot for Nicoletta! I work with the public in a business setting. She handled the situation beautifully and with class! Nicoletta is 5 stars, minus 1 for a disappointing company policy. In reply, I wanted to clarify. The code was still valid. In fact, I just checked and it is valid as of today, three days later on 01/20/26. The code I tied to use was CHBEAUTYDUO for the makeup bag, perfume miniature, and lotion. So the frustration isn’t because the code expired. It’s because of policy that I couldn’t go back and cancel the order immediately to order again and add the code or have customer service add the code from their end. Thanks for the reply though!

Amanda R, helped my out get my refund from my missing/ stolen package. Very understanding and very helpful we need more people like her

Minha experiência com o atendimento prestado por Marcelo M. e Sofia R. foi excelente. Eu não havia recebido o cupom referente a uma compra realizada e, ao entrar em contato, fui atendida com muita atenção e profissionalismo. A tratativa foi conduzida com agilidade e eficácia, resultando na rápida resolução do meu caso. Recebi o cupom e já consegui utilizá-lo na compra do meu presente, ficando plenamente satisfeita com o suporte oferecido.

Giulianna was great. The address I was using was a bit odd. Giulianna went above and beyond to make sure it was right. I thought they messed it up because the entire address wasn’t displayed on the email. I asked for clarification and Giulianna got back to me immediately. 10/10 recommend. Thank you soo much.

Gostaria de expressar minha sincera gratidão pela excelente resolução do meu pedido. A atenção e o profissionalismo demonstrados foram notáveis. Foi um prazer ter lidado com uma colaboradora tão dedicada. Profissionais assim fazem toda a diferença. Agradeço imensamente pelo excelente serviço prestado pela colaboradora Karolina P.👏👏👏

Excellent service client ! Audrey a été super agréable, très réactive et ses explications étaient claires et précises. Un vrai plaisir d’échanger avec elle. Merci encore !

I just want to say thank you to the entire team at the official store for taking care of my order. I purchased from the online shop, and the shipping was very prompt. The item was perfectly packed and in excellent condition. I can’t express enough how much I appreciate that there are people who truly care about how a product should be packed, presented, and delivered so professionally. Purchasing from the Carolina Herrera official website gives me hope that there are still companies that genuinely care about delivering their products in the best possible way. This delivery deserves 10 stars, not just 5.

Marcelo M. (Carolina herrera) He make a fast response to my problem and solve the issue with professionalism He is a great customer service agent