Carolina HerreraReviews of carolinaherrera.com

Had great help from Customer Service recently and followed up with great information.

They send to me dress with security tag attached , terrible customer service

For the second time my wife has received a compact cover with clear scratches marked on them. I think you need to review a) your production methods, b) your handling within the production process c) quality inspection at the point of packing. The irony is that the box it came in is more pristine condition than the item it's protecting. Looking by the reviews it's amazing that you're in business at all. . What a shambles!

My worst customer service experience ever. We wanted to place a quite big order with C H. We had a lot of questions about price, shipping, etc., because the order was really extraordinary. First we tried to contact customer service by email and received information that shipping to the Czech Republic is not possible. The customer service phone number in Germany did not work, the lady in Austria was quite nice, but unfortunately she could not help us enough. Then later after a lot of chats we got an email address "corporatesales". Again we asked via email 6 weeks ago and we have not received any answer yet! An order about more then 15.000,-EUR...I wonder how this company can exist???

Till today, Carolina Herrera has been one of my best unboxing experiences, I made my order online, received it 2 days later and the boxing, the quality and how much care was put to it, I must admit... everything is worth each penny. I really recommend buying online from Carolinaherrera and chcarolinaherrera.

They are basically a scammer company. I made a purchase on December online, I made a return on time, and they never returned my money. The stole my money on my face. They said the return is delayed…. Yes, 5 months dalay as today, May 16, 2022. I saw a lot of complaint about this on this page. Please people, go to BBB and made a complaint.

The free gift wrapping is excellent - a lovely red box with ribbons and a card. The order arrived fairly quickly (within 5 working days). The prices on the website are competitive compared to other retailers.

I can only disagree with previous reviews. I ordered Good Girl body creme as an extra for my daughters birthday. I was asked on order form if I wd like free gift wrapping which I accepted.I did not expect great wrapping as it was a free service. What a lovely surprise when parcel arrived in a beautiful red box with ribbons and a free birthday card. I was so impressed. Also there were no postage charges ,totally free. Parcel arrived quickly and in good condition. Contents were as expected with a free perfume sample. I thought this was an excellent quality service and will definitely use it again. So impressed. Well done , Carolina Herrera .