Sheinaz V.
Don't order from Carolina Herrera
***Review for ordering from Carolina Herrera UK/EU*** I placed an order for a gift from the Carolina Herrera website. The package arrived this afternoon and this is the terrible damaged state of the gift box when you open it. I'm so glad I opened to check before gifting it. You can see the damage and lack of care taken when packaging up my purchase. If you know the Carolina Herrera Confidential perfume range, then you'll know that this was an expensive purchase. Not at all what I expected. Damaged and ripped items are not acceptable. I reached out to Carolina Herrera customer services and sent them the photos. They responded that "the box can arrive damaged and there is nothing they can do, because the purpose of the gift box is to absorb any shock in transit." It is so clear looking at the photos and video of the box that this damage was not caused in transit at all. The outer box was not damaged. The damage on the inside of the gift box is clearly from lack of care. If damage took place in transit, the outer box would show signs of damage. This is not what I have experienced from other luxury brands at all. All my purchases have arrived intact with immaculate gift boxes showing the care taken by the brands and their staff. I am really disappointed and gutted that I made a purchase with Carolina Herrera. They clearly have no respect or appreciation for their customers, nor do they have exceptional customer service. This service falls below the expected minimum. I would not ever order or buy from Carolina Herrera again. It is not a brand that I trust or would give my money too.