adrienne
Carnival Mardi Gras
this review is on the Carnival Mardi Gras December 18th-26th sailing out of Port Canaveral. I writing to voice several complaints for the cruise I came from on Carnival Mardi Gras December 18th-26th. My first complaint is during the embarking phase, it was very unorganized, no one acted as if they knew the same thing. There was no social distancing even doing this process. When it was time for your staff to check me and my family paperwork it was a disastrous process. It took two people to check our paperwork and when it came time for them to see our test results, they gave me a hard time because my birthday was not on my test results (which nothing on your company website stated the birthday had to be on the paperwork) instead my doctor office put my medical record number on it. Mind you I have many forms of identification that verifies my birthday (driver's license, passport, passport card, vaccination card as well as my birthday is on both of my children’s birth certificates). Besides that, it shows the date the test was taken, time the test was taken, name of the facility, my name and the name of my doctor. The two ladies threaten me that I will not be able to board the ship with the rest of my family, my children started crying because they fear the worst that mommy would be able to go on their birthday cruise with them (my son birthday celebration on the 19th and my daughter on the 25th). We had to be escorted to this place and that place because the staff has no clear direction. Later it was blamed the staff is new and that’s why it's so much confusion. This is very unacceptable way to start a vacation. My second complaint is paying $150 to have my son tested the day of the cruise and the last day of cruise when you required him to be tested before we even get on the boat. What sense does it make to have them test, which no one told me about the results and come to find out after my family gets off the boat, we are all COVID POSITIVE!!!! We all came on the cruise negative!!! Explain this!!! The negligence on this ship or with this company is past unforgivable to jeopardize my children and my life by clearly letting someone pass through with this horrible virus. My third complaint is when you have children on board who cannot get off the boat unless it’s a “bubble tour” have more activities for them, the club wasn’t open for them, the arcade did not have enough age-appropriate games for smaller children, the build a bear workshop did not have enough slots for my children to have the opportunity to make a bear. I was very disappointed and feel like I wasted my money coming on this cruise. My 4th complaint is the food, it lacked seasoning and the portion size in the dining rooms was big enough for my 4-year-old to get full not an adult. I had to constantly order more food to just get satisfied/full. Most of the food was not even edible from the overdone potatoes to the super watery eggs and oatmeal, nasty sponge cake and the flies on the pastries and fruit. My 5th complaint is the children! yes children! (my now 13 yr. old witness) were vaping and fighting, also broke the ice cream machine and making a mess of everything. My last complaint is getting off the boat, still a freaking nightmare and no clear organization. Basically, letting people get off whenever they feel like it instead of letting people get off according to their floor to keep down overcrowding. Nowhere on the cruise they encourage social distancing, barely enforced people wearing masks. This entire experience with Carnival has been a nightmare...