Carnival Cruise LineReviews of carnival.com

The only positive point is the staff do the best they can. The cabin and balcony which I had was satisfactory, nothing more. These are the only good points I can think of. FOOD; terrible quality, never hot, had long queues all the time, lucky to get a seat to sit and eat. No choice for dining, have to use buffet for breakfast and lunch.. This is the only ship I have been on where the dining room was not open for breakfast. Even to BUY a coffee it could be a 10 to 15 queue. PUBLIC AREAS: Always very noisy and rowdy, no quieter areas to sit at all, and I looked. DECOR; Can't believe they paid someone to do it. The most tacky, unpleasant space to be in. Obvious from the first step on to the boat. INTERNET: Could not get on the hub internet, so then you have to pay, convenient.

Carnival cruise line insurance company that handles when you canceled Aon travel. But having been dionoused with cancer is not good enough for them to get our money back. The name of the insurance company is Aon travel insurance company terrible. So we did all the paperwork they asked them they wrote back and said that having cancer is not good enough for canceling the trip.REALLY !so don't book with them my brother had the platinum card and I was gold. This is the way they treat customers They have a paper sing by the Dr. Not good enough.

If I could give a negative carnival magic would get that. Evan in guest service is very disrespectful and is giving carnival and bad name for sure he needs fired. Room 7307 is a grand suite not suited for a dog to stay in!!! Worst customer service ever they don’t care about you or their customers. Carnival has forgotten you are only in business because of customers. This ship and employees would be the worst we have ever met!! I would not recommend taking a cruise on this ship at all.

We are currently on the Carnival Vista from February 7th to 15th in cabin 2297, and we’ve had serious water damage for days. The carpet has been soaked, and despite multiple requests, guest services have done nothing but vacuum and blow air three to five times a day. We were only offered a steak dinner—no real resolution or proper accommodation. Even more concerning is the mold or mildew risk, since we’re breathing this in. No one seems to care—they just want to clean for the next guests. If you’re booking this cruise, avoid room 2297 and its adjoining cabin. The HVAC issue wasn’t properly fixed, and water from that hallway is seeping into both rooms. This has made our trip stressful and disappointing.

I have done many 3 day cruises with different cruise liners and the captain always follows the good weather so passengers can enjoy the sunshine. Last 2 cruises were with Carnival and the captain literally sits out at sea turns off the engines and drifts along with the crap rainy weather BOTH times instead of cruising north or south to get out of it! Never again will i cruise with Carnival!

Worst experience

I am canceling my group on the Carnival Magic and booking my cruise group with MSC. Why? Carnival wants to charge me 200% for not wanting a cabin mate . I feel I am being punished because I am older and wish to have a Cabin by myself. MSC changes 150% or a little more than having one guests. Carnival must change the way they do business as I feel they are stagnant and stuck in the past

Costa Luminosa (Jan 2026) turned into a nightmare of theft and hidden costs. First, my $500 backpack disappeared from my cabin. ​Second, the Spa is a total scam. They promised a package for $430, then secretly charged us $560. They handed us fake $0 receipts to hide the theft, and then—without any authorization or signature—stole money from my partner's account instead of mine. This is not just "bad service," it’s financial fraud and lack of basic security for guest property. ​Guest relations on board refused to help, shamelessly pushing the problem to corporate. If you value your money and your belongings, STAY AWAY from Carnival/Costa. They don't protect your privacy, your signatures, or your luggage.