Carmel Car & LimousineReviews of carmellimo.com

Booked well in advance for a ride to catch a plane. As I waited at the curb for my car which was late, received a text they would be there in 10 minutes. Then another text with a 15-minute delay. Then a text saying sorry, we won't be able to pick you up! Called Dial 7--they arrived in a few minutes and charged less than Carmel. Will never use Carmel again.

I had used Carmel car service for years and they had always been reliable. However, in the past year, they have stood me up three times. They called to say they were running 10 min late. After waiting 15 min, I called the dispatcher to learn that they have no cars. No call to me to tell me that. I had reserved this car two days before. How do they book a ride without knowing if they will have a driver? I am totally disgusted with this company. Yes, they are more reasonable than other car services, but not worth the aggravation of trying to figure out another way to get to your destination at the last minute. Shame on me for giving them so many chances. Three times and you’re out!

Made it to JFK with time to spare! My driver did not delay in getting me to my fly on time. The ride was smooth for it to be midday JFK travel coming from Northern Westchester. Great job!

Booked my wife for pick up at LGA picked up on time all perfect was quoted 38.75 fare not including tip and tolls. At destination my wife told it would be 55$ they went over 59th street bridge. No toll When questioned the driver said just give me 50.00 wife felt driver aggressive and just wanted to get her bag out of trunk fearing the driver could run off. Filed com0,ain’t on2 days ago no action taken they just don’t give a care Too bad used them all the tine

Best limousine service in NYC. I would highly recommend that anyone looking for a limousine to make their Prom or other special services uses this friendly, outgoing and extremely best limousine company.

Horrible and dangerous. Booked for my daughter to be picked up at Met Life Stadium after a concert. They came and left her stranded at 12 midnight. Driver went to wrong lot then had some story that she had to leave. She had to make her way to train and got back to NYC then had to uber home making it 2 am. Told us to call a different service. Never again.

Booked a trip bundle, including airport transfer to hotel thru Carmel. Price was great....till I called them directly about my itinerary to confirm. Had difficulty with communicating my questions...then was GRILLED with questions about how many people (3--I booked for that many!)--how many BAGS, etc.... When I told them same as the airplane--3 carry on bags/3 personal items/3 people....I started getting the spiel that I need a van instead of a sedan. MORE MONEY, of course! I TRIED to explain that if we can drive 3 1/2 hrs to the airport with the same people/baggage, we can surely ride from the airport to the hotel in the same size vehicle. (We are using a NIssan Sentra--very small!) I got BAD feelings about my call and the INQUEST--- so called to find out about options to cancel with booking company. (no prob) Then while I was on the phone calling other options for quotes, Carmel called me BACK to BACK to BACK 6 times!!! I answered once and told the woman I was on the other line; she STILL called me back over and over and over!!! HARASSED by this company before ever using them! SOOOOO glad I backed out of this potential disaster!!!! Do your homework before you book! Check reviews on various sources!! Transportation issues from airport to hotel and back can RUIN a vacation!!

I have used Carmel before and it was ok. I gave them another chance and it was a disaster. I booked a 1-14 Sprinter van for a group arriving at LGA. The van was not there when we arrived and they seemed to be surprised we were there when I called, despite confirming the day before. They finally showed up 1 hour and 15 minutes late with a van that only held 11 passengers (I paid for 14 passengers) we had to incur more expense but 3 members of our group taking a taxi. Then the van they sent had a broken air conditioner on a 90 degree day. A miserable sweltering drive. Calls and emails have gone unanswered. No attempt by Carmel to make this right. Buyer beware.