Carmel Car & LimousineReviews of carmellimo.com

Worst experience ever -- Carmel claims to be available "worldwide" but they just contract out to local car services and take no responsibility when things go wrong. They left my elderly Dad stranded for roughly 30 minutes at the airport and kept lying about where they were. Dispatch explained it wasn't a Carmel Car so they were trying to reach the company they subcontracted to. I tried to speak to Customer Service after this experience but they are evasive. They leave messages to go to the website to explain your issue. There is no direct-line to a human in Customer Service. Please check other sites and you will find Carmel has horrible reviews/ratings. I have never been treated so poorly before - AVOID THEM AT ALL COSTS.

A couple of pickups in New York and all good.

Just received a fraudulent notice from my credit card company. Seems that Carmel Car and Limousine will accept bogus credit card numbers.

I was a prepaid on-line car service from LGA to Manhattan Upper East Side & Return. The drivers were responsive, courteous & professional. The driver from East Side to LGA took the shortest, fastest route without prompting. This is important to prepay customers. The driver easily met all my Rider Rights.

Can’t even begin to explain how awful their customer service was! We booked a car for 6 people and 6 luggage, when we arrived at the airport, they gave us a car which would fit 6 people in but only 3/4 luggage... The driver had his own bags etc in the boot which he wouldn’t removed and when he said we won’t be able to all fit we explained to him that we have booked for 6 people and 6 luggage and showed him the paperwork. The driver wasn’t very interested in the paperwork and just kept telling us that "we won’t fit". So he rang up his employer and handed the phone to us where we explained to them the situation and we were told "they don’t have a car big enough" and when questioned as to why they let us book for that amount and then took our money they had no answer. Their solution was to send another car and asked us to pay extra for this! Obviously, we said no, as we had already paid for that service and that if you can’t provide us the service that we have already paid for then it should be for them to sort out and to foot the expense of this. This went on for about half an hour to 40 minutes where the driver kept trying to get in his car and drive off, the only reason he didn’t was because we had his phone. Regardless of the countless times we had to repeat ourselves they still didn’t understand how they were in the wrong so we disputed this with Expedia and informed them that we want a full refund and that we will be putting in a claim for costs which Carmel can pay for any money we are out of pocket on. The driver then snatched the phone out of my pregnant sisters’ hand and drove off! Completely unacceptable! So rude and arrogant! Also, when Expedia spoke to them, they also lied and said "we wouldn’t get in the car" not the fact that they didn’t provide a car big enough! It was clear to Expedia that they were being deceitful as we would’ve got in the car if it had been big enough. So not only are they rude and ignorant they are also liars as well.

They are not even worth 1 star. Dont waste your money.

Terrible Service. The driver never showed up at O Hare. Besides when I called their dispatch they were rude and un polite, kept my money and told me they did not care of any bad review. After reading the most of the reviews I can see that they mean this. Never Hire Them. Trust me.

The driver demanded a 20% tip and I found him intimidating. He also overcharged me for the road toll. I emailed Carmel to complain and they didn't even have the courtesy to reply to me. I will not be using them again!