Carmel Car & LimousineReviews of carmellimo.com

Absolutely the worst car service in the city. They used to be good, but in the past year they have called at the last minute twice to say they didn't have any cars, and they have been half an hour late twice. People call for cars when they need to be somewhere on time! Will never use them again. They are cheap for a reason.

Very reliable and dependable. They are always early and waiting for the customer. Drivers are courteous and the trip is always comfortable. Reasonable prices as well. Please know that there is a $10 incentive for submitting this review so I encourage customers to submit reviews

Booked and paid for a luxury SUV. A minivan turned up to collect us. No apology. No refund. And now having sent numerous emails over the last couple of weeks I'm yet to receive a reply. Shocking service. Avoid.

Did not even reply to a few questions that have led to multiple bookings with their competitor.

The driver we had from Manhattan to JFK airport was either fighting falling asleep while driving or was dealing with a medical issue that looked like small seizures. I reported this to the company and in return received a general letter containing a digital discount for a future ride. They did not in any way address the concern I raised. Unbelievable that the company would not acknowledge this serious issue nor how they would proceed from here. Definitely will NEVER use this company again. Horrible customer care department.

On time for pick up at both destinations getting us to where we needed to be in time - which was great. I was a bit disappointed as the car was just a regular car - there was NOTHING "luxury" about it - despite picking a VIP luxury sedan... It was a regular car - not like the website.

I needed a car with ailing elderly man for a trip to hospital emergency room . Carmel arrived within 15min of call got me promptly there Driver helped both getting into & exiting car Altho I am being compensated for writing review ..would do nevertheless & will call Carmel for future need

Carmel Car service New York. Vi havde booket shuttle i New York fra Newark lufthavn til Manhattan tur/retur. Betalt på forhånd. Ringede til firmaet i ankomst hallen, som de selv havde skrevet vi skulle. Efter 45 minutter var der ikke sket noget. Ringede til dem igen. Fik så at vide, vi skulle gå ud på gaden og over vejen. Da de påstod de havde været der tidligere, skulle vi betale parkering osv. Kunne ikke selv vælge tips beløb mm. Alt Ialt havde vi på forhånd betalt 850 kr for tur/retur, men oveni kom 65 dollars. Som ikke stod nogen steder. Vil ikke anbefale dette firma.