Carmel Car & LimousineReviews of carmellimo.com

No show twice in last month. No phone call, text or email. Call them and same excuse “ can’t find the driver” 2 hours to get someone else as per customer service. Awful company.

I prebooked and prepaid for a car. Immediately before the scheduled pickip they informed me there were no cars and they had no plan to find me a driver. I was left scrambling to find a car to the airport. Customer service was rude and y helpful. Avoid at all costs

1 Star — BEWARE, especially if you are relying on Carmel for an airport pickup. I strongly recommend thinking twice before booking Carmel Car & Limousine Service based on our experience at JFK. I had a prepaid reservation, including gratuity, for an 11:00 PM pickup and provided Carmel with our JetBlue flight information specifically so they could track our arrival. Our flight was delayed, and Carmel even called at 12:20 AM to confirm we were still arriving. At 12:31 AM, I spoke with dispatch and was told our car would arrive in 5–7 minutes and to wait outside at Terminal 5 Pickup Area 4. We did exactly that. No car. At 12:47 AM, I called again and was now told the vehicle was 20–30 minutes away. We continued waiting. Nearly 50 minutes later, still no car. When I called again at 1:21 AM, I was unbelievably told that MY RESERVATION HAD BEEN CANCELED because I supposedly said I couldn't wait. I NEVER canceled the reservation. Then the explanations started changing. I was told our delayed flight was the problem because Carmel couldn't make a driver wait. Then I was told I had canceled. Then I was told the driver canceled. Even worse, when I asked why no one called or texted to tell me my prepaid reservation had been canceled, I was told they had sent me a text. They did not. I have the complete text history and screenshots. After insisting that we still needed the transportation we had already paid for, another vehicle was finally dispatched. Our 11:00 PM reservation finally resulted in a pickup at 2:08 AM. More than THREE HOURS after our scheduled pickup, after an international flight, baggage claim and customs, we were still standing outside JFK in the middle of the night trying to figure out whether our prepaid car service was even coming. Delays happen. Flights are late. Traffic happens. What is unacceptable is poor communication, inaccurate arrival estimates, canceling a prepaid reservation without the customer's authorization, failing to notify the customer, and then providing contradictory explanations about what happened. I have call logs, text messages, screenshots and timestamps documenting the entire experience. For anyone considering Carmel for an airport pickup: BE AWARE. A prepaid reservation and providing your flight information did not guarantee that a vehicle would actually be there for us—or apparently even that the reservation wouldn't be canceled without our knowledge. After this experience, I would not trust Carmel with another airport pickup.

I always use this car service but I won’t use them again!!! After booking at least 10-15 trips with them my luggage was at a different terminal since my flight was cancelled four times. They wouldn’t stop at another terminal that they had to drive right past in order to leave the airport in order for me to pick up my suitcase without charging me extra which is just bullshit. If you are looking to build a relationship with a car service this isn’t the one for you they just only care about there bottom dollar and our driver can’t even understand English

Absolutely useless PRE BOOKED 6 MONTHS IN Advance. From airport to Manhattan Driver CHARGED us an extra 50% of fare as a mandatory fee to cover tolls and gratuity. Back to JFK changed pickup time by 10 minutes 1 minute before due to pick up. Then at 1 minute before new pickup cancelled the entire transfer to JFK USE AT OWN RISK

My experience with Carmel was terrible, absolutely disgusting. As a car service they have just one thing to do and that is to have a driver and car at the requested location at the requested time, and they couldn't even manage that. I requested a car three days in advance to pick me up at the Fire Island Ferry in Bay Shore. I am clearing out my house to sell it and had multiple bags to take back to the city. The scheduled time was 5:30pm and they called to say the driver was running late and it would be 6:00pm. I was not happy. Then they called and said they couldn't find a driver and it would be pick-up at 7:30pm, I was furious. I had zero confidence that they would show up at 7:30pm or at any other time that night and thought it was quite possible I would be left stranded. Ultimately got a ride with Lyfte for $50 more than I had been quoted by Carmel. I will never book a ride with them again. They are totally unreliable, untrustworthy and disorganised. They should have lined up a driver when I made the reservation but instead they left me stranded, surrounded by my possessions.

Absolutely disgraceful service from Carmel Car Service. I booked an airport pickup FIVE DAYS in advance and they still failed to send a car. The driver never showed up, and when I called, the response was essentially: “We can’t find a driver, keep waiting if you want.” No apology, no accountability, no solution. Just complete indifference after leaving a customer stranded before an airport trip. This company clearly takes reservations without having any intention or ability to honor them. What kind of airport car service confirms a booking for days and then abandons the customer at pickup time? The stress and anxiety they caused were completely unnecessary and unacceptable. Now I understand why this company has so many awful reviews. They are unreliable, disorganized, and shockingly unprofessional. If you actually need to get to the airport on time, do NOT trust this company. A reservation with them means absolutely nothing.

Ordered a car for the airport. Called to say they would be 10 minutes late and after 20 minutes called to say they had NO car. Had to get a yellow cab. Almost missed our flight