Carmel Car & LimousineReviews of carmellimo.com

I called Carmel 8/22 to reserve a car for the next morning to take us to LaGuardia. They said none were available at 6am so I asked if they could pick us up earlier, like 5:45am. The person on the line said that could be done so we ordered a car and slept peacefully thinking we’d have no problems getting to the airport in the morning. Got up early and waited in the rain for our car. While waiting I noticed Carmel had put the time of pick up in incorrectly. It was input for 5:55. Also the number of people and bags were totally different than what I told them. No biggie for us but for others that incorrect time input could be crucial. At 5:48 am I received a call and they said no one would be picking us up. No empathy, no explanation, nothing. Two late-60 year olds waiting in the rain at the crack of dawn for a ride that never showed. I was livid! My daughter called us a Lyft and they were there in 2 minutes. Carmel sucks. Our ride from the airport to our rental was also a fiasco, but that’s a whole other story! NEVER USE CARMEL LIMO SERVICE.

I could go into a long negative review here, but not worth my time after this company wasted 4 hours of my time in New York, guaranteeing they’d pick me up, not showing up, not having any explanation on the phone, then hanging up on me and leaving me on the side of a highway w no regard for my safety/needs. So sad to see and just hope no one has to experience what I did.

Total clowns. 50 minutes late for pick-up, then called to cancel.

Three times now Carmel Limo has accepted my electronic reservation (made on their web site or with the app) and then days later, shortly before the pickup called to say "sorry we have no drivers". AVOID CARMEL in Austin, TX. Totally unreliable.

Car smelled like someone had been smoking in it for years, car was dirty and rusty, and all seat belts didn’t work. It was not the “deluxe” car I paid for. It was like an old taxicab. Also, the driver tried to cheat me. He added in the tip he thought was appropriate and told me that was part of the charge. Customer service is non-existent and refuses to get back to me. Very disappointing and totally unacceptable. I have been a good customer and deserved better treatment.

I had a round-trip pickup and drop-off from the airport to my hotel and back. They never picked my wife and I up to take us to the airport. I had to pay a lyft 85$ to get there... When I tried to ask for a refund I was yanked around between Expedia and Carmel saying the other company had to do their part. It was an incredibly unfriendly experience and I will never use this service again. I asked for a full refund of the 100$ I paid and after nearly 3 weeks of calling every other day to get this sorted out I end up with a 40$ refund even though I was told I was getting the full refund by every single person I talked to! They lied to me and at this point I am so defeated from talking to people who lie right to you that they can just keep the 60$. Disgusting business practices. Just use an Uber, Lyft, Taxi, anything but this company.

I have used Carmel many times and even had the app, but I will never use them again. For the second year in a row they stranded my family at the Newark Airport late at night coming back from a trip with lots of ski equipment. But first they strung us along for 45 minutes, telling us a car was on the way, before finally admitting that not only did they not have a car for our prepaid reservation, but they had no idea when they might find one. They tell you to wait by the curb and someone will come in a few minutes, whether they have a car available or not. It's even worse in the winter when they tell you that! You can find many similar stories online. Their customer service is worthless. Pay a bit more for a taxi or Uber or use Dial 7...any competitor is better!

Person on the phone very rude and not educated . Some people can not work in costumer service. I cancel my reservation.