Carmel Car & LimousineReviews of carmellimo.com

Had fraudulent charges on my card from this company. They still haven't refunded it to my bank.

We booked a car to Newark Airport from Manhattan for this morning at 6. They cancelled our car at the very last moment ! Never ever use Carmel ! They are completely untrustworthy !

Easy making reservation, on time pickup, smooth and perfect ride to EWR, friendly and helpful driver. I always count on Carmel to get me where I need to go and when.

Requested a pickup at airport to go to hotel and meeting. Verified the day before. Supplied all information as requested. Driver never showed called company handling pickup and the number was not receiving calls or text messages. Called limo company they were unable to get hold of the vendor. Sent another car took one hour and fifteen minutes. Driver was not wearing a mask with the A/C blowing at full speed. Asked him to wear mask and turn down A/C ignored me. Would not recommend these people not to mention charged me double for what an Uber costs all to be late to my meeting. Stay Away!!!!! Asked for a refund they told me to go pound salt.

We had a limo set to pick us up at the airport. Two hours later the vehicle arrived. I was told to contact customer service for a refund. After five phone calls to customer service, I have yet to receive a return call. The driver of the vehicle was so bold as to tell us "It's been a busy night, you are lucky we picked you up." Never use them.

If it was at all possible I wouldn't give them any stars Horrible!!! Left myself and five others stranded at the airport and still got charged. I am in the process of fighting to get a refund. What a grueling process

This company is a liar and a scam. They will tell you they have availability and wait until after you pay to tell you they don't. Then, they'll apologize and give you an "upgrade" but actually downgrade your vehicle and not even refund the extra money you already paid. If you are looking for a reliable and trustworthy company, look somewhere else.

If I could give a negative review I would. I booked a pick up from the airport in Las Vegas. My flight was changed so I called Carmel to let them know so that a car would still be there to pick me up. Thank God my fight did change. I was told at that time that there are no cars available at all for that day. No one was going to call me and let me know this. I had pre paid for my car and was told I would be issued a full refund. Not only was I not issued a full refund they actually charged my card twice. I had to call the Bank and cancel My card right before leaving on vacation and Issue a fraudulent claim to get my money back. Both Times when I called this company they were extremely rude and very un apologetic for almost ruining the start to my vacation. I would stay as far away from this company as I could. Beware I think this is a scam to just take your money and leave you stranded. Shame on Me for not reading the reviews first