CarilohaReviews of cariloha.com

I used to buy from them, but over the years the quality has decreased. Also, there un willing to honor there warranty. Very disappointed.

I would stay away from this company. They sent us the wrong mattress to us twice. Now were stuck with a $900 mattress that is junk

I have waited 4 months for a pillow I ordered, and it turns out the pillow was never even initiated to start. Thank god I still had the paper receipt because that was the only proof as they never sent email proof. They ordered at as soon as I asked for an update, but I honestly just wanted a refund after all of this. They were slow enough to get back that by the time they responded, it was too late. I am so mad that I am no longer even excited for my pillow which is sad because it was my birthday present to myself back in august when it was ordered

I have had cariloha sheets for years and love them! I recently purchased a split king bed with an adjustable frame. After only having the bed for 2 days I knew the split style was not for me. I called customer service and they politely walked me through the exchange process. It is disappointing that I have to pay for return shipping for the sheets, pillows and mattress covers as well as the 100 restocking fee for the bed. Will update once my returns are complete, but based on my experience so far cariloha customer service is fabulous. I ordered the replacement sheets over a month ago and still have not received them. :(

Products are amazing, but they make a big deal about their rewards without sharing that, unlike other companies, the money you earn as rewards cannot be combined with any order that has discounts (i.e. earned rewards can only be put toward full price items). Given this is atypical, this should be disclosed more when advertising their rewards program as my motivation to use it has now gone away.

Cariloha is not honoring the warranty as promised for our sheets. That really leaves a bad taste in my mouth. Their product is not holding up as promised. I feel lied to and cheated. They are overpriced, and they under deliver on their advertised and promised warranty. I feel scam.

Received sheets as a gift from friend. Bottom fitted sheet did not fit cut wrong. NOT the height (thickness) that's fine. Says king but sizes closer to queen. Contacted customer service. Said can't help without receipt. It was a gift. Will not ask friend for receipt. That's tacky. Sheets are clearly marked with their tags. Not hard to identify. Terrible customer service. They do not stand behind their products. Steer clear my opinion.

Don't waste your money. They pill, and then develop holes. I tried several sets, all the same problems. I washed all 4 sets (I'm a glutton for punishment, I guess) on delicate cycle with cold water, no spin and only one sheet set in the washer. I let cariloha know each time and received a run around. Almost a thousand bucks down the tubes.