CarilohaReviews of cariloha.com

Used to be a great product. But they have gone the shrinkflation route and cheapened their product. Just received my latest order of towels and what used to be a great product now is as cheap quality as anything your finds In Walmart.

This company is really good at scamming its customers. You buy a product it doesn’t fit then you initiate a return only to find out you can only exchange or receive store credit. You as the customer pay the return shipping. What a horrible policy. I will never be ordering from this scam of a company again. What online business makes you pay for return shipping. It should have been clear during the purchase.

I ordered the Duvet comforter and was happy with it until I tried to order a DUVET to go over it. I didn't like the choice & cost Cariloha had to offer so I went online to order a duvet and could not find the size of the Duvet comforter from Cariloha 110x96. I have looked at every online store with no luck. Any suggestions would be appreciated. I'm at my wits end.

No good deed goes unpunished!! For the holidays, I wanted to give my family some “nice sheets” so I spent a good amount of money on Cariloha.com.. after a few days the items arrived. I was curious bc I read/heard a lot about their sheets.. After opening the package and I understand that not all materials are to my liking, I did what any of us would do when we don’t like the item..we return it and ask for refund. I called cariloha and inquired how I can send some of the items back.. I was Informed that I need to fill out the return form then print it and send the items back.. so I filled out the form, printed it and then taped the return label on the box. I took the item to UPS. There I discovered that the company DOES NOT cover returns. It costs me over a 100$ for the returns in addition to another 100 they will charge me for restocking. This is definitely the last time I’m buying from them. They have no scruples.. 2022 and I need to pay over 200$ to return ur stuff that does pass mustard. Seriously!! Cariloha is a ripoff.. DO NOT waste your time and money with them. Quality is poor Returns are horrible Customer service is unhelpful.

Bought the weighted bamboo blanket for a whopping $250 (which I thought was worth it) until it arrived and it's clearly not a Queen size, but falls short by a foot on either side. I told customer service it didn't fit and they said it's the only queen size they offer and its meant more of a throw than a full blanket. They never tell you this on their website. then I went to return it and since it's so heavy UPS wants to charge me $75! (Cariloha doesnt offer shipping costs to return items). VERY misleading. Just thought I'd warn you before you invest this money. they should really make it clear on their website so customers won't be mislead.

Purchased 6 pairs of men’s boxer briefs for my husband and son in August. Received them on 8/15/22. The crotch completely ripped open on one of my husband’s pairs. We tossed. When I noticed the threadbare butt of one and then he had another split open, it was time to vent!! No place to leave a review through my purchase so emailed them. They said they offer a one year warranty, could i send pics. I did. Then I tossed those. Task taken care of. No. What they didn’t mention was that i would need to return them. Yes. The used underwear with the crotch ripped out. Frustrated beyond belief. All I wanted was to write a review on their site then they dragged me down this dead end road.

Have been trying to initiate a mattress return for weeks. Got the RMA, but Cariloha will not return emails requesting help with scheduling pickup. The RMA is about to expire, and I'm at a loss for what to do once that expires and I'm stuck with a mattress that I tried to return within the guaranteed trial period.

While the quality of the product is good, customer service lacks considerably. I really recommend buying your bamboo elsewhere. You will get it cheaper and probably get better service when something goes wrong. Not only did they refuse to refund my husband for his shirt that was too small and they do not make it larger (He is only a L by the way), when our pillows got lost in the mail, they were going to reship, but never bothered to provide me with shipping information. When I contacted them a week later about tracking the package, i was told generically to leave them alone. So I started the process again and was told that thier information showed that UPS dropped the package the previous day, when it actaully arrived the next day. Not so sure UPS can be trusted either, but this is about the lousy customer service of Cariloha. I can get quality with better service elsewhere, and certainly at a better price!